Sakshi Chopra

Operations Associate

Delhi, India5 yrs 8 mos experience

Highly Stable

Key Highlights

Proven track record in e-commerce strategy development.
Strong client management and relationship-building skills.
Effective communicator with experience in team collaboration.

Stackforce AI infers this person is a skilled professional in E-commerce and Customer Support sectors.

Contact

Skills

Core Skills

ManagementE-commerceCustomer SupportClient Management

Other Skills

TeamworkCustomer SatisfactionProduct AdvertisingModerationCollaborationCRM ToolsQuality AssuranceProject ManagementLeadershipResearchHR ManagementMicrosoft PowerPointMicrosoft ExcelMicrosoft WordPublic Speaking

About

Enthusiastic and self-motivated professional with a strong will to learn and grow. Skilled in communication and team management, with a passion for adding value and gaining meaningful experience. Always eager to take on new challenges and contribute effectively.

Experience

5 yrs 8 mos

Total Experience

2 yrs 9 mos

Average Tenure

Current Experience

Ferns n petals

Assistant Manager- Hyperlocal Markets

Jan 2024 – Aug 2024 · 7 mos · Gurugram, Haryana, India · On-site

Developed and executed strategies to enhance ratings and reviews,optimise packaging and minimize KPT and customer satisfaction metrics.
Listing creation, optimization, product sponsored advertising and all other e-commerce centric activities- B2B,B2C.
Facilitated onboarding process for organisation’s diverse range of offerings including flowers, plants, gift hampers on leading platforms like Amazon, Myntra, Blinkit, Zepto, Flipkart etc.
Facilitated onboarding of franchise partners onto the leading platforms like Zomato and Swiggy, also took care of all the fradulent activites and reviews/ ratings on each platform.
Catalog designing, Appealing presentation of products on marketplaces.
Worked closely on Amazon Seller Central, Flipkart Seller Hub, Myntra Seller dashboards to manage e-commerce centric activities.

ManagementTeamworkE-commerceCustomer SatisfactionProduct Advertising

Zomato

3 roles

Senior Associate-Central Operations

Promoted

Jan 2020 – Sep 2022 · 2 yrs 8 mos · Gurugram, Haryana, India

Worked on CRM tools - Zoho,Help Scout and Salesforce.
Curated and updated information about clients and built a strong product base for Zomato by sharing regular emails
and facilitating coordination with the clients.
Worked on the clients’ and internal escalations to ensure the solution is done in line with the TAT and quality
parameters.
Worked on comprehensive information including each
menu section and parameter.
Worked on critical information related to client.
Quality check the documents and menus provided by
restaurant partners.
Worked closely with the sales team, clients to clear any
query or issue which might arise during the process of
onboarding also gives them faster resolution to issues.
Worked on different projects like launching markets PAN
India and Alcobev segment in few cities.
Handled the issues regarding GST and
Ownership change of clients by working on Sales Force also enter commissions and enable backend settings like timings, FSSAI details, Bank details.
Closely reviewed legal contracts and documents to ensure work stayed compliant with procedures and standard documents.
Conducted consultations with clients to determine needs and develop effective action plans.
Maintained excellent and trusting client relationships by providing excellent advice regarding complex business matters and help them resolving complex problems

CRM ToolsClient ManagementQuality Assurance

Senior Associate -Neutrality

Promoted

Nov 2018 – Dec 2023 · 5 yrs 1 mo · Gurugram, Haryana, India

Moderated User generated content.
Handled restaurant partner,customer,rider queries.
Collaborated internally with teams like tech,customer support to build solutions around concerns raised by restauarnt partners and users.
Dealt with spam content in order to maintain credibility of the platform.

ModerationCustomer SupportCollaboration