Sakshi Gupta

Business Development Executive

Gurugram, Haryana, India7 yrs 10 mos experience
Most Likely To Switch

Key Highlights

  • Achieved a ~99% customer renewal rate
  • Led international business development teams across multiple regions
  • Generated 30% revenue growth through strategic account management
Stackforce AI infers this person is a SaaS-focused Account Management and Business Development professional with extensive international experience.

Contact

Skills

Core Skills

Customer SuccessAccount ManagementBusiness DevelopmentInternational Business Development

Other Skills

Lead GenerationSales OperationsContract ManagementMicrosoft OfficeCustomer Relationship Management (CRM)Key Account Acquisition & RetentionP&L ManagementSoftware as a Service (SaaS)Key Account ManagementAccount ExecutivesMarketingTeam LeadershipSalesKey Account DevelopmentEmail Marketing

About

Results-driven Account Management, Business Development, Renewals, and Customer Success professional with 7+ years of experience managing global accounts across US, UK, MEA, EU and ANZ markets. Proven expertise in customer retention, renewals management, upselling, account growth, and relationship management across industries including Unified Communications, Hospitality, Co-working, and Engineering Services (AEC/BIM) Skilled in managing the complete customer lifecycle from onboarding and account management to renewals, expansion, and long-term customer success. Adept at identifying upsell opportunities, reducing churn, improving customer engagement, and driving recurring revenue growth through a consultative and customer-centric approach. Experienced in working closely with enterprise customers, distributors, channel partners, and C-level stakeholders in global markets. Strong ability to collaborate cross-functionally with sales, pre-sales, operations, and support teams to ensure seamless execution, high customer satisfaction, and business continuity. Known for building strong client relationships, strategic problem-solving, and delivering value-driven solutions aligned with customer and business goals. Proficient in CRM platforms including Salesforce, HubSpot, and Zoho, with hands-on experience in forecasting, pipeline management, pricing & quoting, and strategic account planning. Passionate about customer success, relationship-driven growth, renewals, and creating long-term value for both customers and organizations.

Experience

7 yrs 10 mos
Total Experience
1 yr 11 mos
Average Tenure
2 yrs 3 mos
Current Experience

Sangoma

Sales Specialist

Mar 2024Present · 2 yrs 3 mos

  • Managed end-to-end sales and customer renewals for international (IMEA) accounts, driving consistent quota achievement
  • Owned customer renewals, maintaining a ~99% renewal rate while driving upsell revenue
  • Managed renewal planning and execution, proactively engaging customers ahead of contract expiry and supporting pricing and quoting
  • On boarded and supported distributors and resellers, enabling partner-led sales through pricing, deal registration, and sales support
  • Prepared BOQs, Compliance and coordination with technical pre-sales teams for solution design
  • Coordinated closely with end customer, distributors and resellers to ensure timely renewals and contract closures
  • Worked cross-functionally with pre-sales and support teams to support new business, renewals and customer satisfaction
Lead GenerationSales OperationsBusiness DevelopmentContract ManagementMicrosoft OfficeCustomer Relationship Management (CRM)+7

The bim engineers

International Business Development Manager

Mar 2021Sep 2022 · 1 yr 6 mos

  • Responsible for bringing new business and nurture client relations. Growing key accounts through trust, responsiveness, and value-driven engagement
  • Led the Business Development team for International Markets (USA, UKI, ANZ), with Decision makers (C Level), interacting with clients, preparing sales collaterals, presenting it to clients.
  • Spearheaded team of inside sales executive, lead generation, marketing activities (e-mail campaigns, social media) globally and managed end-to-end sales cycle to convert prospect to client, served as a primary point of contact for the Business Development Directors across the different Geographies for Business Forecasting, PQQ, client onboarding, Techno-commercial Proposal, Account Management, Invoicing, Coordinating internally for project deliveries, managed Salesforce CRM.
  • 30% increase in revenue and highest client acquisitions
Lead GenerationCustomer SuccessSales OperationsBusiness DevelopmentContract ManagementMicrosoft Office+13

Mybranch

Key Account Manager

Sep 2020Mar 2021 · 6 mos

  • Managed all the Partners/Aggregators/IPC network in the Workspace/ Coworking Industry, build customer loyalty and fostered long term relationships
  • Worked cross-functionally with the Marketing, Activations, Account Services, and Support teams to ensure optimal product performance and achieve the company’s overall objectives and KPIs
  • Devised and implemented sales strategy for enterprise selling and Outbound sales
  • Executed contract with one of the Fortune 500 company, American technology company for multi-city deal within 2 months of joining the company. Rewarded as employee of the Quarter for Q3 Oct-Dec,2020.
Lead GenerationSales OperationsBusiness DevelopmentBusiness AdministrationMicrosoft OfficeCustomer Relationship Management (CRM)+9

Oyo

Business Development Manager

Dec 2019Sep 2020 · 9 mos

  • Increased the supply of hotels to meet the demand, Remote on-boarding
  • Calling on existing clients for scheduled renewals on existing contracts.
  • Provided continuous and frequent after-sales support to clients to enhance customer success
  • Clocked 1000+ rooms, onboarded and managed existing as well as new accounts while reducing churn
Lead GenerationSales OperationsBusiness DevelopmentMicrosoft OfficeCustomer Relationship Management (CRM)Key Account Acquisition & Retention+5

Intec infra-technologies pvt. ltd.

International Business Development Manager

Aug 2016Dec 2019 · 3 yrs 4 mos

  • Generated new business accounts (UKI, US, EU) via email campaigns, LinkedIn, cold calling, referrals from established contacts, In- person/web-meetings with C-level Executives
  • Travelled to the UK and EU to meet prospects for the business introduction, meet existing clients, attend events
  • Managed account relationships (SPOC), PQQ, Client Onboarding, Sales pipeline, forecasting, CRM, Proposal writing, contract negotiations, pricing
  • Awarded for highest client acquisitions & achieved 120% of the sales target in financial year
Lead GenerationSales OperationsBusiness DevelopmentBusiness AdministrationContract ManagementMicrosoft Office+13

Magnasoft

Sales Trainee

Jan 2016Aug 2016 · 7 mos

  • Researching target audience and building database for outreach
  • Contacted clients for scheduled renewals and built positive relationships to increase revenue via emails, phone calls.
  • Worked cross-functionally to provide solutions to customer needs and respond to RFPs
  • Sourcing meetings for Account Executive
Lead GenerationSales OperationsMicrosoft OfficeKey Account Acquisition & RetentionP&L ManagementKey Account Management+1

Reliance communications

Marketing Executive U&R

Apr 2015May 2015 · 1 mo

  • Customer retention and value churn through predictive modelling.
Lead GenerationBusiness DevelopmentMicrosoft OfficeKey Account Acquisition & RetentionP&L ManagementKey Account Management+1

Education

Kirloskar Institute of Management (KIM)

PGDM — Marketing

Jan 2014Jan 2016

Guru Gobind Singh Indraprastha University

Bachelor of Business Administration - BBA — Computer/Information Technology Administration and Management

Jan 2011Jan 2014

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