Saloni Rastogi

Project Manager

Delhi, India6 yrs 6 mos experience

Key Highlights

Led customer experience initiatives driving significant revenue growth.
Expert in risk management and fraud prevention strategies.
Strong foundation in project management and operations.

Stackforce AI infers this person is a Customer Experience and Risk Management specialist in the Education and Food Delivery sectors.

Contact

rastogi.saloni23@gmail.com LinkedIn

Skills

Core Skills

Customer Experience ManagementOperations ManagementRisk ManagementFraud PreventionCustomer Success ManagementProject ManagementMarket ResearchBusiness Development

Other Skills

Customer Relationship Management (CRM)Training and Development (HR)Data AnalyticsPerformance ManagementEnterprise Risk ManagementRisk AnalyticsCorporate Fraud InvestigationsStrategic Human Resource PlanningStrategic PlanningData ManagementOnline ResearchInformation GatheringClient RelationsLead GenerationMarketing

About

Hi, I’m Saloni Rastogi. I am currently working as a Project Specialist at Gartner in the Business Technology & Insights domain, where I work on Branded Research projects and turn big ideas into outcomes that deliver. Before this, I was an Assistant Program Manager at Zomato, driving customer experience programs; earlier, I worked as a Senior Fraud Analyst at American Express, mitigating risk with smart, scalable solutions. I also shaped customer success strategies as a Customer Success Officer at Edoofa. Across roles, I’ve built a strong foundation in strategy, quality ops, and getting things done. Armed with a B.A. (Hons) in Economics from Delhi University and currently pursuing my MBA from Manipal University, I pair data-driven thinking with hands-on execution. Fun fact: I once led a 40-member dance crew as the President of Misba, which taught me more about leadership than any classroom ever could.

Experience

6 yrs 6 mos

Total Experience

1 yr 9 mos

Average Tenure

1 yr 2 mos

Current Experience

Gartner

Project Specialist | Business Technology & Insights

Apr 2025 – Present · 1 yr 2 mos · Gurugram, Haryana, India · Hybrid

Zomato

Assistant Program Manager | Customer Experience

Mar 2024 – Apr 2025 · 1 yr 1 mo · Gurugram, Haryana, India · On-site

Train new associates on the Customer Delight Process, including mindset, SOPs, and practical implementation; guide them through handling complex grievances.
Design and implement customer experience and revenue enhancement strategies across the customer lifecycle.
Maintain and update project documentation, track deliverables, and generate performance reports for management.
Lead data extraction, insights visualization, and interpretation to inform strategic decisions.
Collaborate on creating and revamping SOPs to enhance customer experience and reduce costs.

Operations ManagementCustomer Relationship Management (CRM)Training and Development (HR)Data AnalyticsPerformance ManagementCustomer Experience Management

American express

Senior Fraud Analyst | Accertify

Feb 2024 – Feb 2024 · 0 mo · Gurugram, Haryana, India · On-site

Assess and optimize operational efficiency for U.S. clients, focusing on identifying areas vulnerable to fraud and implementing strategies to minimize losses, thereby enhancing various revenue streams.

Customer Relationship Management (CRM)Enterprise Risk ManagementRisk AnalyticsFraud PreventionCorporate Fraud InvestigationsRisk Management

Edoofa.com

Customer Success Officer | EWYL

Jun 2022 – Jan 2024 · 1 yr 7 mos · Delhi, India

Engage with 700+ enrolled African students aspiring to pursue higher education in India, with a core objective of enhancing job readiness, affordability, and accessibility.
Drive customer satisfaction within my team, resulting in 95% of the company's growth originating from referral leads generated by the students we mentored. Revenue increased from 1 Cr to 10 Cr in just 2 years, all while
operating on a bootstrap model.
Foster their overall development through a structured curriculum framework geared toward real-world skills, guiding them to deliver paid projects, resulting in an average reduction of 40% in their university fees.
Lead a diverse team of employees from multiple states to upskill themselves, performance levels in line with company policies, and foster a collaborative environment in departments
Conduct in-depth research through data analysis tools to refine project management strategies, thus enhancing efficiency and achieving targeted outcomes.
Provide timely and accurate customer support, essential for handling
clients or stakeholders.
Adapt to the international education sector, showcasing a global mindset
and adaptability to diverse environments, essential traits for success in a
multinational corporation.
Proficiently utilize AI tools, including ChatGPT, to enhance personal efficiency and streamline operations, demonstrating adaptability to cutting-edge technologies for optimal performance.

Project ManagementCustomer Relationship Management (CRM)Strategic Human Resource PlanningOperations ManagementStrategic PlanningCustomer Success Management

Misba western dance crew

3 roles

President

Aug 2021 – Jul 2022 · 11 mos · Delhi, India

Treasurer Head

Promoted

Aug 2020 – Jul 2021 · 11 mos · Delhi, India

Member

Aug 2019 – Jul 2020 · 11 mos · Delhi, India

Ezyschooling.com

Market Research Intern

Jan 2021 – Jan 2021 · 0 mo · Delhi, India

Extracted key insights from industry databases, reshaping our strategy and empowering better decision-making.
Presented organized data to the CEO, igniting a transformative boost in efficiency and lifting our decision-making to new heights.

Market ResearchProject ManagementData ManagementOnline ResearchInformation Gathering

Amjunction

Business Development Intern

Aug 2020 – Oct 2020 · 2 mos · Ghazipur, Uttar Pradesh, India

Managed lead generation.
Held cordial relations with clients and assisted them to organize their portfolios.
Took follow-up on sales and managed multifold database.

Business DevelopmentClient RelationsLead GenerationMarketingCustomer Follow-Up