Samik Chakraborty

Software Engineer

Hyderabad, Telangana, India14 yrs experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in end-to-end product management and support.
Proven track record in client interactions across regions.
Strong background in cybersecurity and infrastructure support.

Stackforce AI infers this person is a SaaS Infrastructure and Product Management expert with a focus on security and client support.

Contact

Skills

Core Skills

Technical SupportCloud ComputingProduct ManagementService DeliveryInfrastructure Support

Other Skills

TroubleshootingProduct SupportCustomer ServiceVMwareDebuggingIssue IdentificationVulnerability AnalysisPatch ManagementCustomer SupportMOVEitSolution ArchitectureMicrosoft AzureCross-team CollaborationDevOpsTechnical Discussions

About

Principal Engineer, Product Development, Platform Engineering, Azure Devops, Secure File Transfer, Technology Enthusiast, Cyber Security, Product Operation, Support, Sustainability and Business Continuity, Ex- IBM, Ex- Verizon, Ex- Dell Technologies.

Experience

14 yrs

Total Experience

3 yrs 6 mos

Average Tenure

6 yrs 7 mos

Current Experience

Progress

3 roles

Principal Engineer 2

Nov 2025 – Present · 7 mos

Technical SupportTroubleshooting

Principal Engineer 1

Nov 2021 – Nov 2025 · 4 yrs

Product SupportCloud Computing

Senior Technology Specialist

Nov 2019 – Dec 2021 · 2 yrs 1 mo

Managing Move IT and WSFTP Product line.
End to End Product management and support including Debugging, Issue Identification and Analysis, BUG reporting, Feature requests and Vulnerability/Threat Analysis. Strategizing the release of hotfixes with DEV/Engineering Team, and participated in PI planning and Sprint review.
Actively part of Product Engineering and Development, QA, Testing and Release teams.
Contributing to the Content Management Workflow Council and Progress Community Forum.
Focused on Networking, Security, Vulnerability analysis, Product management, Quality, Strategy, Release, deployment, and Problem management.
Acts as an Escalation point of Contact for more than 1000 APAC clients.
Coaching and Mentoring the trainees to have an excellent onboarding.
Proven excellence in Client Interactions across all regions.

Customer ServiceVMwareProduct Management

Ibm

Service Delivery Specialist

Sep 2017 – Oct 2019 · 2 yrs 1 mo · Hyderabad, Telangana, India

Provided L2/L3 support to more than 1000 Enterprise accounts and managed large, complex environments with hundreds of servers across multiple datacenters worldwide.
Responsible for applying security updates and patches on servers.
Experienced in SCCM and Patching using HPSA tool.
VMware ESXI Host Server Installation, Configuration, Maintenance, along with Virtual Machines deployment, Configuration & Management
Extensively worked on VMware Update Manger for Host upgrades and patching.
Participated on Disaster Recovery Exercises for Production/Stage/Dev Servers.
Configuration and Management of Microsoft Windows Servers.
Configured, troubleshot, and maintained Windows 2003, 2008, 2012 and 2016 Servers.
Proficient in working with Active Directory, DHCP, DNS, DHCP failover, AD Migration from 2008 to 2012, DC set up and maintenance.
Proficient in working with Windows failover Cluster, Network Load balancing and troubleshooting Domain Controller.

Patch ManagementCustomer ServiceService Delivery

Verizon

System Analyst

Nov 2014 – Aug 2017 · 2 yrs 9 mos · Hyderabad Area, India

Provided End to End Infrastructure Support to Large and Complex Environments.
Monitored system performance and diagnosed software/hardware problems with performance monitor and HPOV.
Managed VMware environment with ESX servers and virtual machines.
Created and managed virtual machines and Hosts.
Experienced in Zoning, Cloning, Cold and Hot migrations.
Configure and deploy DR environments.
Configurations of Virtual switches and Network connections.
Configured, troubleshot, and managed Windows 2003, 2008, 2012 and 2016 Servers.

Patch ManagementCustomer ServiceInfrastructure Support

Dell

Technical Support Analyst

Mar 2012 – Oct 2014 · 2 yrs 7 mos · Hyderabad

Windows Server 2003/ 2008 / Printer/ laptop/ desktop troubleshooting and resolution confirmation.
Uses troubleshooting techniques and tools to identify technical defects/issues.
Identifies and provides input on unique or recurring customer problems
Clearly and concisely logs and tracks details of solutions provided to resolve customer
Escalates problems in line with documented procedures, as appropriate.

Customer ServiceCustomer SupportTechnical Support