Apr 2023 – Jul 2024 · 1 yr 3 mos · Gurugram, Haryana, India · Hybrid

• Driving customer onboarding and managing the efforts for Onboarding Engine, KYC, KYB, KUA, AML, and CKYC (Cersai) services. Improved onboarding funnel and system scale to handle 3x more transactions.
• Enhanced the Video KYC platform to manage 0.5 million calls per month with a success rate of over 95%.
• Fostering a culture of innovation and continuous improvements across engineering processes with well-defined KPIs, including automation, cost engineering, agile execution and faster deliveries with quality.
• Collaborate on matters related to product development plans, budgets, AOP, resourcing, and new initiatives. Lead initiatives to manage cost reduction by 30%.

Dec 2021 – Mar 2023 · 1 yr 3 mos · Gurugram, Haryana, India · Hybrid

• Developed and executed technical strategies, led product development for user platform services.
• Directed engineering efforts for Risk & Verifier system, leading to successful migration to AWS and enhancing fraud detection capabilities
• Improved business efficiency by promoting continuous improvement and innovation.

Dec 2018 – Dec 2021 · 3 yrs · On-site

• Orchestrated the development of Digital Experience Platform (DXP) as a SaaS with capabilities ranging from
• audio-on-demand, video-on-demand, content management, recommendation engine, analytics, OTT & live
• streaming.
• Directed the design and architecture of a unified digital service delivery platform (DSDP) with more than 20+ capabilities.
• Led a team to deliver a highly scalable live streaming solution for a leading mobile operator, increasing concurrent user capacity by 100K.
• By implementing CI/CD and automation strategies, boosted productivity by 45% and reduced time-to-market by 25%. These initiatives resulted in improved business efficiency and customer satisfaction.

Dec 2015 – Nov 2018 · 2 yrs 11 mos · On-site

• Managed product roadmap and led the development of various mobile applications on iOS & Android platforms using Agile Methodologies.
• Spearheaded the adoption of cloud-based architecture using Amazon AWS for cost optimization and operational efficiency. Optimized software efficiency by 40% through technical debt reduction and implementing continuous process improvements.
• Collaborated with the leadership team to prepare a strategic roadmap for Africa’s top digital music application catering to 5+ Mn subscribers. Integrated app with Google AdWords & payment gateways including Apple Pay

Dec 2009 – Nov 2014 · 4 yrs 11 mos · On-site

• Delivered product and feature enhancements for flagship telecom product RBT having 25 Mn+ subscribers.
• Led Go-to-Market planning and execution, developed various modules related to subscription, tone playing, subscriber lifecycle management, thus ensuring smooth and efficient delivery of the product.
• Analyzed & enhanced the scalability of the product by re-engineering based on Service Oriented Architecture, thus improving transactional capacity by 60% and reducing risk by 80%.
• Achieved 30% faster test execution by using test automation tools such as Selenium, Sahi, and Protractor.

Dec 2005 – Nov 2009 · 3 yrs 11 mos · On-site

• Led software development and collaborated with global telecom providers for USSD-based services. Collaborated with global telecom providers for 15+ deployments of USSD based services with 5+ operators across globe.
• Instrumental in the development and launching of first of a kind USSD as a banking interface for feature phone users for a major bank in India and across Africa.
• Effectively led the development and launching of USSD based value added services, *121# , *321# ,*678# for a major Telecom operator in India.