Dec 2018 – Apr 2021 · 2 yrs 4 mos · India

• Lead development teams using the Agile Scrum framework: run backlog grooming sessions, sprint planning, standups, monitor burn down charts, resolve impediments to achieving goals, and coordinate retrospectives
• Plan, manage and keeps control over key project milestones, metrics and success factors.
• Ensure project objectives and scope are clearly defined, understood by impacted stakeholders and approved by Sponsor
• The focal point and trusted BI & Reporting advisor for stakeholder group; first escalation point for stakeholder teams.
• Communicates BI roadmap, project status, issues and risks and proposes/presents resolution and workaround options.
• Effectively manage internal and external communications in both verbal (i.e. day-to-day discussions, team meetings) and written (project charter, objectives, status reports etc.) form by targeting messaging to the audience and ensuring commitment to objectives.
• Manage execution of factual requirements gathering including qualitative and quantitative techniques, business process mapping and troubleshooting.
• Coordinate solution analysis and design with the entire project team including business analysts, architects, developers and infrastructure leads.
• Participates in organization-wide BI process improvement initiatives to fine-tune our BI delivery approach and best practices.
• Applies advanced project management and quality/process improvement methodologies to assure uniformity, standardization, repeatability, and scalability of BI solutions.
• Coordinates and participates in solution testing to guarantee high quality of BI solutions, ensuring compliance to validation and testing requirements, including appropriate documentation.
• Ensures appropriate training of users, helpdesk & operations team at the end of each project/release, including transfer to support function.
• Runs project post mortem analysis to capture improvement ideas for future projects.

Oct 2015 – Dec 2018 · 3 yrs 2 mos · Bangalore

• Project Manager Responsibilities:
• Risk Management - Managing and ensuring that all potentials risks/issues are properly communicated to all stakeholders with correct owners for the same identified and/or putting in a resolution plan
• Schedule Management - Ensure all project milestones, deliverables, Go-lives, deployment dates etc. are met and in case of any variance, all stakeholders are informed with the relevant reasons for the same.
• Status Update - Status reports to stakeholders on Microsoft project management tools to be updates with all details based on status from resources
• Others - Resourcing, maintaining overall project status, resolving project management related issues that may arise, etc.
• Business Analyst responsibilities:
• Serve as reporting expert by developing report requests and interpreting data
• Support the creation of monitoring and reporting solutions to ensure business process compliance
• Diagnose data quality issues and deliver solutions to support complex analytics
• Identify and evaluate recurring data issues and implement innovative solutions to correct
• Produce statistics and reports to demonstrate BI Reporting value, usage, trends and escalations
• Perform deep dive analytics and ad-hoc analyses as needed

Aug 2011 – Oct 2015 · 4 yrs 2 mos · Bangalore

• Manage and Lead Engineers involved on Network Analysis, Network Performance and Capacity Management, Life Cycle Management and MIS for ITO tower.
• Consults with management and reviews project proposals to determine goals, time frames, budgetary requirements, process and procedures for accomplishing the project, staffing requirements, and allocation of resources.
• Monitors performance to ensure that project commitments meet contractual specifications. Determines need for and impact of changes in scope of project and makes recommendation based on determinations.
• Gains concurrence, approval, and consensus from stakeholders regarding the various project aspects, adjusts accordingly.
• Identifies appropriate resources and staffs projects. Organizes project team members to ensure communication and understanding of deadlines, assignments and objectives. Acts as the point of contact with client project management.
• Performs ongoing review of project status; identifies project risks. Develops, recommends and implements risk mitigation solutions as approved and as appropriate.
• Interfaces with team members and stakeholders to anticipate and manage changes to projects such as but not limited to, technical requirements, business requirements and schedule. Determines when additional resources are need and implements same

Dec 2010 – Jul 2011 · 7 mos · Bangalore

• Oversees multiple employees operating within a defined support operations area.
• Works with clients to develop, implement and review customer relations service improvement programs to enhance delivery of service.
• Implements core business processes and assists in process improvement initiatives in order to enhance customer service. Recommends changes to policies and establishes procedures that affect immediate policies and procedures.
• Maintains communications with customer staffs and management to ensure that service is delivered on time and within budget. Interacts with subordinate supervisors, customers and/or functional peer group managers, typically involving matters between functional areas, other company divisions or units, or customers and the company.
• Leverages business, technical, and interpersonal skills to manage center operations, customers, and operations personnel.
• Recommends and/or initiates the selection and hiring of employees. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Makes recommendations for salary increases, transfers and terminations to manager.
• Coordinates and communicates with other area managers to leverage resources and discuss solutions to matters of significance.
• Provides continuing training and review and/or development of related policies and procedures.

Apr 2009 – Nov 2010 · 1 yr 7 mos · Bangalore

• · Act as shift in-charge and be the first point of contact for all TSEs and closely monitor support
• activities and operations along with the manager
• · Monitor the Queue and ensures appropriate case distribution. Identify engineer and assigns cases
• as required
• · Review and discuss with the team on high aged cases and help them reduce their backlogs
• Ensure proper case documentation on and timely closure of reported escalations
• · Contribute to the knowledge management by working with the team to create, link and publish KB
• articles
• · Be Liaison between engineering team and L1/L2 levels and ensure all reported bugs are properly
• addressed
• · Thorough and regular Case Audits for Quality and Ensure team adheres to the needs &
• expectations of customers on process front and other technical areas
• · Define and roster the shift. Monitor and Track team attendance
• · Conduct Knowledge Transfer sessions for L1/L2 team to enhance their product knowledge and
• troubleshooting skills

Jan 2008 – Mar 2009 · 1 yr 2 mos · Bangalore

• Planning, Designing, Installation and Maintenance of Internet and Intranet of the Client Defence Campus Area Network.
• Configured Passport 8600 switches with 10 slot chassis and 6 slot Chassis.
• Configured VLAN, Inter VLAN Routing in Passport 8600 series of Switches.
• Implemented Nortel Firewall (AS5111) & TPS which includes Public & Private Ports.
• Designed the layout of Passive Components such as Fiber, UTP and termination of the cables for the entire network.
• Implemented HP server of ML 370 and configured with Smart Start, SQL Servers, and Activity (NMS) etc.
• Maintaining of the entire network and preparation of the daily report and the weekly report with the uptime status

Dec 2006 – Jan 2008 · 1 yr 1 mo · Bangalore

•  Installation and Configuration of Cisco1900,2900 series Routers and Catalyst 2950, 3750 series switches.
•  Managing IOS configuration & image files, Password Recovery on Cisco Routers.
•  Maintenance of Local area Network like system administration and cabling