Nov 2025 – Present · 7 mos

• Mentored department staff members, fostering a culture of continuous learning and professional development. Maintained sufficient inventory levels to meet customer demands at all times. Established key performance indicators and monitored progress towards meeting departmental objectives consistently. Promoted a positive work environment by fostering open communication channels between team members at all levels within the organization. Analyzed inventory data to identify and address stock discrepancies. Participated in regular cycle counts to confirm accuracy of inventory records. Delivered impactful presentations to senior leadership on key accomplishments, challenges faced by the department, and proposed action plans for addressing concerns proactively.

Jun 2025 – Nov 2025 · 5 mos

• Inventory control: Monitor and manage stock levels, conduct physical counts, and use software to track inventory movements and ensure accuracy. Forecasting and ordering: Analyze sales data and trends to forecast future inventory needs, and order new stock to meet demand, avoiding shortages and overstocking. Team management: Lead, train, and schedule warehouse staff; manage performance, and ensure compliance with all warehouse procedures. Supplier and vendor relations: Coordinate with suppliers to ensure timely deliveries, negotiate prices, and manage vendor relationships. Logistics and operations: Oversee the receipt, storage, and dispatch of goods. This includes preparing inventory for shipment and ensuring proper storage conditions. Reporting and analysis: Prepare reports for upper management on inventory levels, efficiency, and costs. Use data analysis to identify areas for improvement. Safety and compliance: Ensure the warehouse is organized and follows all safety regulations to prevent accidents. Created and updated regular inventory reports and records.

Jul 2024 – May 2025 · 10 mos

• Operations Management: Lead end-to-end operations of the micromarket. Manage inbound and outbound logistics. Oversee inventory management for accuracy and efficiency. Ensure smooth warehouse operations including fulfillment and distribution. Team Leadership: Lead and manage a team of 20+ members. Conduct training and employee engagement activities. Plan and roster manpower effectively. Foster a culture of high performance and effective coordination. Continuous Improvement: Implement SOPs for operational processes. Utilize lean practices to improve productivity. Run experiments to challenge assumptions and enhance operations. Build a culture of continuous improvement across the team. Customer Experience: Ensure processes are in place to deliver strong customer experience.

Nov 2022 – Jul 2024 · 1 yr 8 mos

• Leadership and Team Management: Led and managed a team of [Number] employees, fostering a high-performance culture through effective training and engagement. Planned and executed manpower allocation to ensure seamless daily operations. Conducted training on Zepto's operational standards and protocols to ensure team awareness and compliance. Operations and Inventory: Oversaw end-to-end store operations, including inbound and outbound logistics, to ensure efficiency and smooth functioning. Managed inventory receipt, storage, and dispatch, implementing control measures to minimize stock discrepancies. Ensured all deliveries were made within the Service Level Agreement (SLA) timeframe and addressed any technical issues in real-time. Implemented and enforced Standard Operating Procedures (SOPs) and lean practices to improve productivity and efficiency. Customer and Performance: Maintained high customer satisfaction by ensuring excellent service delivery and efficient order fulfillment. Analyzed customer feedback to identify areas for improvement in service delivery. Achieved and exceeded sales targets and profitability goals for the store. Managed store budgets and tracked expenses to ensure financial health. Compliance and Standards: Ensured the store was compliant with all health, safety, and operational standards. Maintained store cleanliness, organization, and visual merchandising standards. Implemented retail loss prevention strategies to minimize shrinkage.

Sep 2018 – Oct 2022 · 4 yrs 1 mo

• Operations and Sales: Manage daily operations to ensure efficient workflow and adherence to company standards. Achieve revenue, gross margin, and other key performance indicator (KPI) targets. Analyze sales reports and customer feedback to identify areas for improvement and drive sales growth. Develop and implement strategic plans for product displays and merchandising. Team and Customer Management: Lead, train, and motivate a team to achieve departmental goals. Ensure high levels of customer satisfaction by addressing needs and resolving issues promptly. Foster a positive and productive work environment. Inventory and Finance: Oversee all aspects of inventory management, including ordering, receiving, stocking, and minimizing shrinkage. Manage departmental budgets, including labor and supply costs, to ensure profitability. Compliance and Strategy: Ensure adherence to company policies, procedures, and statutory and safety regulations. Collaborate with internal stakeholders and external vendors. Implement and maintain visual merchandising and promotional strategies. Continuously update product knowledge to provide valuable insights to customers and staff.

Jul 2016 – Aug 2018 · 2 yrs 1 mo

• Core duties: Conduct physical counts: Perform regular, comprehensive, and one-off physical counts of inventory at various locations. Verify and reconcile records: Compare physical inventory counts with inventory records in the company's database or system and reconcile any differences. Investigate and report discrepancies: Identify, investigate, and document the root causes of any discrepancies between physical stock and records. Prepare and present detailed audit reports with findings and recommendations to management. Process and control responsibilities: Improve inventory control: Evaluate existing inventory control systems and suggest improvements to enhance accuracy and efficiency. Develop and implement procedures: Assist in the setup of new inventory control procedures and ensure staff are trained on best practices. Ensure compliance: Make sure inventory practices comply with company policies, procedures, and relevant regulations. Monitor and track: Monitor inventory levels for significant variances, track inventory adjustments, and ensure proper documentation.