Saurabh Jassal — Operations Associate

Working with Swiggy as Fleet Manager. This company is based on online Food Delivery App. Skilled in Operation Management, Microsoft Excel, Leadership and Team Management. Current Job Responsibility: • Managing a team of 600 - 800 Delivery Partners directly on daily basis • Drive Delivery Partners efficiency assigned at an individual level. • Delivery Partner attendance to be maintained basic demand on a daily basis. • Improve and Maintain promised delivery times for better customer experience • Conduct Classroom/ field training for better customer experience • Conduct regular field audits for better compliance among Delivery Partners • Manage and control voluntary attrition • Provide feedback at individual level and conduct weekly one-on-one session to understand pain areas • Ensure excellent customer experience by solving order level escalations. • Support Delivery Partners during emergency and exigencies. • Manage daily Data Reports on Excel to know more about our areas of pain so to rectify and make it better

Stackforce AI infers this person is a skilled operations manager in the food delivery industry with expertise in team management and customer experience.

Location: Chandigarh, Chandigarh, India

Experience: 10 yrs 4 mos