Oct 2024 – Dec 2025 · 1 yr 2 mos

• Experienced in managing Amazon Connect, a cloud-based contact center platform, focusing on optimizing contact flows and enhancing queue routing for agents. Skilled in troubleshooting and refining contact flow logic to minimize downtime and resolve agent/user issues efficiently. Proficient in using AWS services like Lambda, S3, and DynamoDB for configuration and process automation.
• Key contributions include:
• Building and optimizing contact flows to improve customer experience.
• Configuring queues, routing profiles, and new call types/quick connects.
• Utilizing Lambda functions for automation and real-time processing.
• Managing numbers configuration through DynamoDB.
• Analyzing CCP logs using CloudWatch to quickly detect and resolve issues.

Jul 2022 – Sep 2024 · 2 yrs 2 mos

• ✨ Proven expertise in developing RESTful APIs with Spring Boot, enabling seamless data communication and validation of user details from MySQL databases.
• 🚀 Successfully collaborated with frontend teams to integrate backend functionality into user interfaces, ensuring a smooth user experience.
• 🔧 Implemented batch jobs using Apache POI to process and manage large data volumes, emphasizing data integrity and accuracy.
• 🤝 Actively participated in code reviews, providing constructive feedback to maintain high code quality and adherence to best practices.
• 🧪 Conducted thorough unit tests and debugging, swiftly identifying and resolving software defects.
• 📝 Proficient in documenting technical specifications, API endpoints, and data flow processes for internal and external reference.
• 🌐 Designed and implemented the main feature page for a tool, showcasing expertise in ReactJS and PowerBI.
• 🖥️ Created a user-friendly interface displaying records of 23,000+ with an active user base of 3000+, ensuring accessibility and scalability.
• 🔄 Implemented update functionality, allowing users to modify employee records' ETA dates.
• 🤝 Collaborated closely with backend teams to integrate frontend with backend APIs, ensuring a cohesive and efficient system.
• 🎨 Worked with UX designers to craft visually appealing and intuitive UIs.
• ⏱ Successfully delivered projects within specified timeframes, demonstrating project management skills.
• 🚀 Assisted in deployment and maintenance of applications on production servers.
• 📄 Documented the development process for future reference and maintenance.

Feb 2022 – Jul 2022 · 5 mos

• 🛠️ Developed and seamlessly integrated the Java backend (Hibernate) for a Certification Validation application.
• ✅ Successfully fetched and processed data from MySQL databases through API endpoints to validate certificates, ensuring accurate and reliable results.
• 🤝 Collaborated with frontend teams to integrate backend functionality into user interfaces, optimizing the overall user experience.
• 🔍 Implemented robust data validation and error handling mechanisms, prioritizing data integrity and enhancing application reliability.
• 🤓 Actively participated in code reviews, offering constructive feedback to uphold code quality and adhere to best practices.
• 🧪 Conducted comprehensive unit tests and performed debugging to identify and address software defects, ensuring a robust application.
• 🚀 Troubleshot and resolved issues related to backend and database interactions, contributing to a smooth and efficient system.

Dec 2018 – Feb 2022 · 3 yrs 2 mos · Kolkata, West Bengal, India