Jun 2021 – Jan 2022 · 7 mos

• Analyzing Consumer Goods, Retail Industry segments across North America and look for potential cross/ upselling digital opportunities in multi offering sales.
• Comparing North America market with other market regions and look for potential learning to increase revenue.

Sep 2019 – May 2021 · 1 yr 8 mos

• Lead the creation of an insight risk assessment to assess the risk category induced due to COVID-19 outbreak on all industry segment across all the market region.
• Successfully identified the service associations which help to boost business.
• Estimating the Life time value and Churn rates. Recommendation models.
• Logistic Regression and Linear Regression modelling for business use cases.
• Random Forest model on win probabilities for digital opportunities.
• Association mining on key business offerings.

Mar 2017 – Aug 2019 · 2 yrs 5 mos

• Driving client service improvement initiatives through various machine learning and new IT initiatives in Payments platform.
• Creating moving average (SMA) model for peak day payment processing estimations.
• Coordination with client and business to review and analyze the changes and designs in Payments Platform and Account Switch Case Management System based on data analysis performed.
• Creating cost estimation proposals based on historical expenditures for the project.
• Representing the organization in client service review meetings.
• Creating Standard Operating Procedures for the different services in payments platform.
• Supporting the critical payments platform, current day account switch, Future cheque and PayM
• applications for the largest building society in UK.

Apr 2015 – Feb 2017 · 1 yr 10 mos

• Leading the various continuous service improvement initiatives.
• Completed Six Sigma Green Belt project in analyzing the Incident trend and take appropriate SCOM tunings resulting in production incident reduction.
• Reviewed technical design docs and architecture involving the use of Integration Technologies like Biztalk, SSIS and WCF.
• Impact analysis and project estimation.
• Development and support of Case Management User Interface tool (7 day account switch guarantee system) developed in MVC (ASP.Net).
• Managing the 15 People Offshore Team.

Sep 2014 – Mar 2015 · 6 mos

• Coordination with client and business to review and analyze the changes and designs in Payments Platform and Account Switch Case Management System based on data analysis performed.
• Creating the payment processing model and predicting the time of completion on peak day processing.
• Load Analysis on key payments plaform.
• Creating and managing the SOP's and DR' plan.

Jan 2014 – Aug 2014 · 7 mos

• Project in Finance Domain for the largest Building Society based out of UK.
• Role and Responsibility:
• Learning UK Banking Industry.
• Analyzing the Payments Platform.
• Estimating and Predicting the payment processing with in SLA's
• Production tickets management and leading the continuous service improvement initiative.

Apr 2011 – Dec 2013 · 2 yrs 8 mos

• Working for Accenture CIO project. Roles and Responsibilities:
• Designing the Project Documents like Class Diagram, Class Definitions, and Sequence Diagrams etc on MS Visio.
• Performance tuning by using Fiddler and using Profiling.
• Unit testing and Integration testing for the product and unit extensively as per the requirements of
• one of version releases done for the application.
• Conducted several Knowledge Transfer and technical sessions to share the technical and domain knowledge with the new team members.
• Submitted white paper on TVP(Table Valued Parameter) at Avanade Knowledge portal.

Apr 2009 – Apr 2011 · 2 yrs

• Project on Telecom Domain for a major client based out of US.
• Roles and Responsibilities:
• Web page designing
• Web page Postback traffic analysis using fiddler
• Applying client side validations using Java Script and J-Query
• Server side validations.

Apr 2008 – Mar 2009 · 11 mos

• Development project on Transport Domain based out of Canada. Roles and Responsibilities:
• Requirement Analysis
• N-Unit testing on C# code
• Database analysis and creating database design documents under supervision of DBA.
• VSS controller managing code check in's

Nov 2007 – Apr 2008 · 5 mos

• Trained on Dot Net platform from Infosys Training center GEC Mysore.

Jun 2006 – Jul 2006 · 1 mo · New Delhi, Delhi, India

• During the 6 weeks summer training in the Intelligence Department of MTNL at Tees Hazari Exchange I had an opportunity to understand on cellular call flow, call tracing, location identification based on cellular cell signal, and cellular call recording.