Sep 2023 – Aug 2025 · 1 yr 11 mos · London Area, United Kingdom · Remote

• Led the landmark March 2024 launch of the industry’s first and only serverless Apache Flink real-time stream processing and analytics offering.
• Directed the 5-year product strategy for infrastructure and architecture evolution, achieving significant cost savings by cutting resource costs by 75% and reducing customer operation costs by 90%.
• Owned the complete requirements lifecycle for the Confluent Cloud Query Profiler, from defining the North-Star vision and prioritizing the backlog, to writing detailed requirements for backend infrastructure, frontend UI, and user-facing interactions.
• Established a rigorous quality assurance and monitoring framework, driving User Acceptance Testing (UAT) cycles, bugbashes, and defining product SLAs, SLIs, and SLOs to track top-line product metrics.
• Performed continuous competitor analysis and user interviews to ensure product discovery and delivery maintained a user-centric design approach.
• Managed complex stakeholder engagement, providing continuous updates to C-suite, customers, engineering, and UX design teams, and facilitating daily Agile Scrum ceremonies to maintain global alignment.
• Drove adoption and market awareness by presenting the 'Introduction to Apache Flink' lecture and live demo at major industry events, including Kafka Summit London and Kafka Summit Bangalore.

Mar 2023 – Sep 2023 · 6 mos · Greater London · Hybrid

• Led the full-stack development and delivery of diverse software applications, including an eCommerce eSim marketplace, a sustainable farming platform (agri-tech), and a DIY services booking site, across iOS, Android, Desktop, and Mobile Web platforms.
• Provided leadership, coaching, and mentorship for a globally distributed team of Product Managers, Business Analysts, and Scrum Masters, focusing on best practices in Agile, Scrum, and Kanban methodologies.
• Leading workshops with prospective customers to deeply analyze user needs, problem statements, and product vision, ensuring alignment with core business challenges.
• Drove complex business analysis and solution design, translating client needs into technical solutions through comprehensive requirements gathering, writing technical specifications, as-is and to-be process mapping, solution design, and risk assessment.
• Collaborated closely with UX teams to review, iterate, and approve all screen designs, user journeys, and interaction points, resulting in highly intuitive and seamless user interfaces.

May 2021 – Mar 2023 · 1 yr 10 mos · Greater London · Remote

• Senior Consultant on G-Star RAW, REISS, NEXT
• Senior Consultant leading the on-time delivery of Xfuze technology for the high-profile £128M NEXT REISS acquisition, meeting all tight deadlines.
• Delivered mission-critical platform integrations for G-Star RAW, enabling an estimated $100M revenue during the Black Friday and Christmas peak.
• High-profile software implementations handing business critical data such as sales transactions, warehouse movements, product catalogues, marketing campaigns, consumer insights and store stock updates.
• Working in fully-remote Agile development teams combining data engineers, software engineers, IT architects, Tableau developers and scrum masters.
• My role included: owning the product roadmaps, writing epics and user stories, creating specs for API endpoints, architecture and solution design, leading discovery pieces for new business and client account management.
• Senior Consultant on Xiatech Retail Accelerator
• Partnering with the Chief Marketing Officer and Xiatech data science team to launch a new flagship product to showcase Xiatech’s data science capability.
• The Xiatech Retail Accelerator was presented at Retail Shoptalk and Retail CIO Connect as part of Xiatech’s company rebrand strategy in June 2022.
• I combined bespoke customer segmentation, consumer insights, customer propensity and recency-frequency data science models and state of the art dashboards developed in Tableau.
• My role included: creating and owning the product roadmap, defining user journeys, user personas, product research, creating prototypes and mock-ups, writing briefs for epics and user stories.

Jan 2021 – May 2021 · 4 mos

• Digital Analytics Consultant on HMRC
• Launching Capgemini UK’s first Digital Analytics team to provide specialized insights and analysis of online digital customer journeys in retail and public sectors.
• Owning and creating a roadmap for analytical projects across HMRC Digital Delivery Centres to promoting and socialise best practises in Google Analytics, Google Tag Manager and Google BigQuery.
• Managing a team of 7 data analysts on the end-to-end customer journeys analysis of high profile COVID-19 and EU Exit services such as Eat Out to Help Out and the Coronavirus Job Retention Scheme.
• Leading on the construction of two bespoke proof of concepts on the use of Google BigQuery and Natural Languages Processing in digital analytics.
• Digital Analytics Consultant on The Capgemini CornerShop
• Bricks and mortar store opened in Shoreditch as a live concept testing space and innovation hub forretail clients such as Umbro.
• I set the strategy for collecting data from customers via offline and online channels, designing performance dashboards and measuring KPIs of the concepts being tested.

Jun 2018 – Jan 2021 · 2 yrs 7 mos

Jan 2018 – Dec 2021 · 3 yrs 11 mos · London, United Kingdom

Oct 2014 – May 2018 · 3 yrs 7 mos

• Working in a Big Data environment with both with marketing and financial clients, I provide B2B consulting and analytics services to a number of FTSE 250 clients from a variety of sectors.
• This involves liasing directory with clients on a day-to-day basis to understand their individual needs and problems and using a variety of tools to create bespoke and innovative solutions.
• In short:
• I am confident at working in a PL/SQL Oracle platform to build applications and processes specific to each client’s requirements.
• I have extensive experience of using machine learning algorithms to build statistical models.
• I am responsible for designing and performing quality assurance tests to certify the functionality of Experian’s products and web-apps.
• I am the lead analyst on an in-house marketing project which involved profiling the Fintech sector and delivering a marketing campaign targeting Fintech companies.
• I have experience of using Alteryx software to analyse large complex sets of data.
• I have experience of using Tableau to create dashboards displaying insight, revelations and results.
• I also deliver training sessions and mentor new and junior members of my team to ensure successful integration of new starters and sharing of business knowledge throughout all members of my client teams.
• I represented Experian at the One Young World 2015 conference in Bangkok.

Sep 2014 – Jun 2016 · 1 yr 9 mos

• I worked with a variety of client teams to support and enhance pre-existing projects. This included setting up an international customer identification system on a high-profile anti-money laundering project for one of our financial clients and taking over an internal marketing project.

Jul 2014 – Aug 2014 · 1 mo · The Science Museum

• A 6-week Business Development Internship with the Science Museum Group.
• During the internship I was exposed to the different avenues of income used by the Science Museum Group to generate essential funds for the science museum.
• I was responsible for conducting research and analysing data from the Science Museum Group’s fundraising campaigns, alumni campaigns and patronage schemes.
• I also assisted with researching potential sponsors for the Science Museum’s “Lates” events.

Jul 2013 – Sep 2013 · 2 mos · Trigon Pensions Ltd

• 11 week internship with Trigon Pensions Ltd.
• The internship involved:
• Preparing and finalizing tri-annual reports, funding updates, financial statements, financial updates
• Calculating annuities, transfer values and pensionable salaries
• Setting up payroll
• Setting up a spread-sheet to calculate the cost of an individual’s pension
• Resolving queries from the individual members invested in a pension scheme

Sep 2012 – Sep 2013 · 1 yr

• As the Vice-President of registered charity Bristol Volunteers for Development Abroad I co-managed a committee of 35 members and 30 volunteers.
• In particular I was responsible for:
• Heading a marketing campaign to engage the student population
• Designing, producing and distributing promotional material
• Organise a series of publicity events
• Fundraising
• Recruitment and Selection
• Risk Assessments
• Networking with other ethical societies and charitable organisations
• Strategy development and implementation

Sep 2011 – Sep 2012 · 1 yr

• As the Fundraising Coordinator my key aim was to ensure that the charity successfully met it’s annual fundraising target of £22,500.
• I also developed a five year strategy to diversify the charity’s income streams and identify new sources of income.
• This role also involved:
• Co-ordinating a group of 30 volunteers to fundraise £22,500
• Organising a series of fundraising events including street collections in Bath and Bristol, house to house collections, charity gig nights
• Grant applications
• Totalling the income from each fundraising event and forwarding this information to the volunteers

Jan 2011 – Sep 2012 · 1 yr 8 mos

• As a volunteer with BVDA, I have completed two six-week volunteering projects in developing countries.
• The first was in Nepal during the summer of 2011, this project focused on women empowerment, gender equality and constructing a women’s social centre.
• The second was in Uganda during the summer of 2012, this project focused on promoting the importance of swimming to the native fishing communities and improving the literary skills of the local school children.

Sep 2012 – Oct 2012 · 1 mo · University of Bristol Mathematics Department

• A 4-week research internship with Bristol University Mathematics Department.
• This academic project focused on exploring the features of hyperbolic geometry and hyperbolic manifolds.