Jul 2024 – Present · 1 yr 11 mos · Noida, Uttar Pradesh, India · On-site

• Handle inbound and outbound customer calls, emails, and chats
• Resolve customer queries, complaints, and issues in a timely manner
• Provide accurate information about products, services, and policies
• Maintain customer records and update databases regularly
• Follow up with customers to ensure issue resolution
• Escalate complex issues to the concerned department when required
• Meet performance targets such as response time and customer satisfaction
• Maintain a professional and positive attitude at all times