Shivani Singh Deo

Associate Partner

Gurugram, Haryana, India12 yrs 10 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • 8 years of experience in Agile Software Development.
  • Expert in leading large-scale software projects.
  • Strong interpersonal skills complement technical expertise.
Stackforce AI infers this person is a SaaS-focused Software Engineer with strong leadership capabilities.

Contact

Skills

Core Skills

Integration ManagementWorkflow AutomationBusiness Lifecycle ManagementSoftware Development

Other Skills

Integrations TeamGrowth TeamBusiness Applications TeamEmail ServiceSelf-Starter ServiceCalendar ServiceSelf-Serve Locations PurchaseAccount Health ManagementReporting ToolCloud-based SolutionsCRM IntegrationsSchedulerJavaRedisAerospike

About

Software Engineer with 8 years of successful experience in Agile Software Development. Well-versed in promoting object-oriented approaches to real-time software development. Have been directing large-scale teams or work hands-on to complete extremely difficult projects. Brings both cutting-edge programming expertise and exceptional interpersonal skills to leadership roles.

Experience

12 yrs 10 mos
Total Experience
4 yrs 3 mos
Average Tenure
8 yrs 6 mos
Current Experience

Birdeye

4 roles

Associate Director, Products

Promoted

Mar 2023Present · 3 yrs 3 mos

Senior Technical Product Manager

Oct 2021Mar 2023 · 1 yr 5 mos

Engineering Manager

Promoted

Jan 2019Sep 2021 · 2 yrs 8 mos

  • 1. Integrations Team
  • Handles all 3rd party CRM integrations and manages internal integrations as well. An increase in the number of integrations leads to an increase & improvement in the review generation process.
  • Projects
  • Integration Framework from scratch
  • Trigger Framework for Integrations
  • Broken Integrations Workflow which would trigger email and dashboard
  • alert notifications for any broken integration for the business
  • 2. Growth Team
  • Responsible for building a workflow to increase the leads in the system.
  • Projects, Role & Responsibilities :
  • Email Service which could be used in large-scale to attract leads with emails sent in
  • workflows using their reviews data
  • Self-Starter Service from Birdeye which enables prospects to purchase Birdeye and it's
  • services through self-serve without involving any external sales team.
  • BirdEye Calendar Service which enables user to make personal and group calendars and
  • shows free slots for prospects/any external agent to book time with Birdeye employees.Applicable for
  • sales, website prospect visit and meeting invites to be used internally as well.
  • Project the Business's Before and After BirdEye effect on our websites
  • 3. Business Applications Team
  • Handles the business's lifecycle within Birdeye, right from making opportunities from a prospect to converting them as customers and maintaining their subscription and their renewals based on their contract value.
  • Projects, Role & Responsibilities :
  • Self-Serve Locations Purchase from Birdeye dashboard
  • Projects Business's Product Purchased with their product adoption data
  • Account Health to show a business's health corresponding a benchmark for each statistics
  • Sales Commission and Debook Process
  • Bill Flow for business's purchasing Birdeye
Integrations TeamGrowth TeamBusiness Applications TeamIntegration ManagementWorkflow Automation

Engineering Technical Lead

Oct 2017Dec 2018 · 1 yr 2 mos

Ameyo

2 roles

Engineering Team Lead

Promoted

Apr 2017Oct 2017 · 6 mos

Software Developer

Feb 2015Mar 2017 · 2 yrs 1 mo

  • 1. Ameyo Reports( Reporting & Scheduling Tool of Ameyo)
  • Reports Scheduler & Report Archiver Chart Reports for Ameyo
  • Template Support for Reports
  • 2. Ameyo Engage & Ameyo Emerge(Cloud based Contact Center Solutions)
  • Web Supervisor in Ameyo on Cloud
  • Hardware and Service Level Visibility in Multi Ameyo Missed Call Dashboards for Customers like
  • Grofers
  • Developed Chrome Extension for Customized Freshdesk Integration for Customers like Grofers,Revv
  • Integration of CRMs like Salesforce,Freshdesk,Zendesk,ZOHO and Sage with Ameyo
  • 3. Ameyo Fusion CX
  • Front Office and Back Office Accountability Segregation by introducing Case Management along
  • with Ticketing System
  • Heat Map for Ticketing System,Omni Channel Support in Ameyo
  • SLA Dashboards
  • Chat Dashboards and CSO Dashboards
Reporting ToolCloud-based SolutionsCRM IntegrationsSoftware Development

Ibm

Software Engineer

May 2013Feb 2015 · 1 yr 9 mos · Gurugram, Haryana, India

  • Airtel Subscription Engine
  • 1. AOC(Approval of charge) retry for subscription through channels like SMS & USSD
  • 2. ONDR(Online Direct Renewal) in case of low balance during renewal of subscriptions

Education

Birla Institute of Technology, Mesra

Bachelor of Engineering - BE — Computer Science

May 2009Apr 2013

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