Mar 2023 – Present · 3 yrs 3 mos

Oct 2021 – Mar 2023 · 1 yr 5 mos

Jan 2019 – Sep 2021 · 2 yrs 8 mos

• 1. Integrations Team
• Handles all 3rd party CRM integrations and manages internal integrations as well. An increase in the number of integrations leads to an increase & improvement in the review generation process.
• Projects
• Integration Framework from scratch
• Trigger Framework for Integrations
• Broken Integrations Workflow which would trigger email and dashboard
• alert notifications for any broken integration for the business
• 2. Growth Team
• Responsible for building a workflow to increase the leads in the system.
• Projects, Role & Responsibilities :
• Email Service which could be used in large-scale to attract leads with emails sent in
• workflows using their reviews data
• Self-Starter Service from Birdeye which enables prospects to purchase Birdeye and it's
• services through self-serve without involving any external sales team.
• BirdEye Calendar Service which enables user to make personal and group calendars and
• shows free slots for prospects/any external agent to book time with Birdeye employees.Applicable for
• sales, website prospect visit and meeting invites to be used internally as well.
• Project the Business's Before and After BirdEye effect on our websites
• 3. Business Applications Team
• Handles the business's lifecycle within Birdeye, right from making opportunities from a prospect to converting them as customers and maintaining their subscription and their renewals based on their contract value.
• Projects, Role & Responsibilities :
• Self-Serve Locations Purchase from Birdeye dashboard
• Projects Business's Product Purchased with their product adoption data
• Account Health to show a business's health corresponding a benchmark for each statistics
• Sales Commission and Debook Process
• Bill Flow for business's purchasing Birdeye

Oct 2017 – Dec 2018 · 1 yr 2 mos