Jul 2022 – Apr 2025 · 2 yrs 9 mos · Bengaluru, Karnataka, India · On-site

• ✔️ Led the product strategy and roadmap for seller assistance tools which handled 300million unique interactions across 150K+ active sellers which led to ~14% increase in seller registrations
• ✔️ Spearheaded WhatsApp charter for Emerging Markets (5+ countries) as a product owner, driving a +$60M increase in Gross Merchandise Sales (GMS). Achieved an 88% reduction in SMS communication costs.
• ✔️ Led the implementation of chatbot creation platform which saw 1 MM+ unique impressions which led to ~31% decrease in seller support cases

Jan 2022 – Jul 2022 · 6 mos · Bengaluru, Karnataka, India

• ✔️ Headed the Returns Unbundling project as the Product Owner in Meesho's Product Discovery team, a crucial strategic endeavor. Delivered impactful results, realizing a ~1.3% increase in Order/visitor and an impressive ~7% reduction in returns
• ✔️ Led the initiative to increase the discoverability and comprehension of non-intuitive discounts which increased the add to cart rate by ~6.5%
• ✔️ Contributed and collaborated on key problem statements to improve shopping delight in customers, increase retention and enhance overall shopping experience while conducting extensive user research (Surveys, user calling, virtual/in-person interviews) on +100MM active customers

Feb 2020 – Dec 2021 · 1 yr 10 mos · Gurugram, Haryana, India

• ✔️ Steered the transformation of Nykaa Beauty & Nykaa Man's Decision to Buy charter as the Product Owner, resulting in a substantial ~8% rise in Order/visitor
• ✔️ Led the initiative to add layers of personalization in the shopping journey by leveraging customers beauty concerns and shopping choices which increased the ‘Add to cart’ rate by ~9%
• ✔️ Worked on increasing the AOV by ~4% by adding cross-sell widgets on cart; additionally increasing the conversion rate by ~3%

Jul 2019 – Feb 2020 · 7 mos

• ✔️ Worked on the development of the profit and loss monitoring and forecasting tool for the complete credit card portfolio
• ✔️ Led a team of analysts for transforming and automating the complete management information system, saving over 5000 man hours annually
• ✔️ Mentored junior analysts with kick-off calls, database understanding and training

Jul 2018 – Jun 2019 · 11 mos

• ✔️ Received "The Value Champion Award - H2 2018"
• ✔️ Worked as a credit card risk specialist for one of the largest commercial banks in Latin America
• ✔️ Single handedly managed the performance monitoring for the credit cards portfolio which includes the Performance MIS, portfolio quality reviews and risk committee reviews
• ✔️ Worked on Excel/VBA to create a user driven dashboard to monitor credit card customer acquisition and performance by adding various levels for granular monitoring
• ✔️ Worked on SAS and SQL to summarize data by pulling, merging, joining, bucketing and creating new variables from primary data provided by the bank
• ✔️ Worked on creating presentations and excel reports comprising of meaningful insights of the analysis and results of adhoc requests from the client

Feb 2018 – Mar 2018 · 1 mo · Greater Jaipur Area

• Was working as an intern to generate sales leads from Travel Agent channel and corporate channel and to fulfill their logistics needs.

May 2016 – Jul 2016 · 2 mos · Rajasthan, India

• As an intern in the technical vertical of Vodafone, the project assigned under the name " Prepaid and postpaid tools in VMSL" was successfully completed.

May 2015 – Jun 2015 · 1 mo

• Contributor at the Scholars for Change campaign for generating educational resources which would be made available to Underprivileged students who do not have access to these resources due to language and other barriers.