Shruti Malik

Co-Founder

New Delhi, Delhi, India6 yrs 1 mo experience
Most Likely To Switch

Key Highlights

  • Proven success in consultative sales and marketing.
  • Founder of a dynamic community driving social impact.
  • Published bestselling author with strong public speaking skills.
Stackforce AI infers this person is a SaaS Sales and Marketing expert with a strong focus on customer success and community engagement.

Contact

Skills

Core Skills

Sales ManagementCustomer Relationship Management (crm)Community EngagementSocial Impact InitiativesPublic SpeakingContent CreationCustomer SuccessGrowth Marketing

Other Skills

Lead GenerationSalesforce.comStrategic ThinkingSales EnablementSales ProcessesKey Account ManagementBusiness AlliancesCoachingRelationship BuildingExtemporaneous SpeakingContent ProductionContent StrategyCommunicationSocial Media MarketingWriting

About

With over 5 years of proven success in consultative sales, marketing, and growth strategies, I’m driven by my passion for unlocking business potential and optimizing revenue. What excites me most is finding innovative ways to drive strategic growth and improve customer success. 🌍 Currently, as an Account Manager at Cvent, I collaborate with clients to help them maximize the value of our solutions, ensuring they achieve their business goals. I thrive on creating data-driven strategies that build long-term relationships and deliver measurable results. 🛠️ In my role, I focus on: Driving customer satisfaction and retention Developing and executing personalized growth strategies Solving business challenges with tailored solutions Leading client success initiatives that lead to measurable impacts 🔑 My core strengths include: Identifying new opportunities for growth and success Executing high-impact marketing campaigns Cultivating strong client relationships and ensuring customer success Leading teams to achieve outstanding results in fast-paced environments 📈 My past experiences at Adobe, Amazon and Zomato have provided a strong foundation in consultative sales and marketing, allowing me to exceed goals and drive growth in every role continually. Beyond my professional work, I’m also the President of Geetanjali Welfare Community, one of Delhi’s fastest-growing social initiatives, and a published author with my debut book "Relentless Love" becoming a bestseller on Amazon. I’m always open to new opportunities and meaningful connections. Let’s connect!

Experience

6 yrs 1 mo
Total Experience
1 yr 9 mos
Average Tenure
5 yrs
Current Experience

Cvent

Account Manager - Unique Venues, Hospitality Cloud (North America)

Jan 2025Present · 1 yr 5 mos

  • I specialise in creating growth strategies for unique venues of the USA. This involves 360 degrees holistic approach. Currently handling more than 500 UV's of the North America.
  • Identify and close sales opportunities , such as contract renewals, cross-sells, and up-sells.
  • Present products and services information to corporate accounts.
  • Ensure relationships with key decision-makers for accounts that will provide business are continuously developed and relationships are strengthened and grown.
  • Develop and actively pursue list of targeted Key Accounts within North America and create individual plans of action to penetrate these accounts.
  • Set aggressive goals for annual revenue achievement against each account.
  • Accurately forecast sales opportunities via pipeline report.
  • Effectively and accurately manage personal revenue pipeline to maximize all business opportunities.
  • Monitor and report sales activity within the system.
Lead GenerationSalesforce.comSales ManagementStrategic ThinkingSales EnablementSales Processes+2

Adobe

Customer Success Manager II - Enterprise Sales North America

Feb 2024Jan 2025 · 11 mos · India · Hybrid

  • Work on adobe’s Digital Media line of products and lead value-led conversations with customers for these solutions.
  • Create a value-based relationship with new & existing North American Adobe SMB customers.
  • Drive Up-sell & Cross-sell by prioritizing accounts with highest propensity to buy by clearly defining ideal customer profile and contact them.
  • Execute Marketing Qualified Leads with a defined SLA to maximize Revenue.
  • Research customer contracts and purchasing history in Adobe's various customer management systems & external sources such as LinkedIn, salesforce, outreach,ZoomInfo, etc. to figure out the
  • expansion opportunity in an account.
  • Managing the opportunity pipeline from week to week, providing accurate and timely updates to management on progress and outlook.
  • Collaborate with Solution Specialists to maximize footprint of growing Adobe Solution streams like Adobe Sign, Substance, Stock, Frame.io, etc.
  • Engage as required, with the supporting functional teams to resolve issues raised by customers related to their Creative Cloud Subscriptions.
Customer SuccessEnglishLead GenerationSalesforce.comSales ManagementStrategic Thinking+26

Geetanjali welfare

Founder & President

Jul 2023Present · 2 yrs 11 mos · India

  • Geetanjali Welfare Community (GWC) is a dynamic platform dedicated to empowering individuals and driving positive change through community engagement and social impact initiatives. Founded with the vision of fostering growth and opportunities, GWC organizes workshops, events, and internships aimed at personal and professional development while addressing critical social causes.
  • Our mission is to build a collaborative network of changemakers, supporting them with resources, mentorship, and actionable strategies to create meaningful impact in their communities. From skill-building seminars to creative events like 'Sip and Paint,' we provide unique opportunities for learning, networking, and making a difference.
  • What We Do:
  • Empower individuals with skills for personal and professional success.
  • Address social issues through impactful campaigns and events.
  • Create opportunities for students and young professionals through internships and training.
Business AlliancesCoachingRelationship BuildingExtemporaneous SpeakingContent ProductionCommunity Engagement+1

Zomato

Growth Manager

Feb 2023Feb 2024 · 1 yr · Gurugram, Haryana, India · On-site

  • Growth manager for West Delhi dining (F&B market)
  • India's biggest search&discovery platform in F&B Industry popularly known as Google of Food Industry!
  • Key roles : Consultative sales and growth ( ROI based)
  • 1. Planning and developing bespoke sales strategy & utilising marketing resources to retain and grow accounts.
  • 2. Drive restaurant onboarding for the designated area, Act as a consultant to restaurant partners to manage and mutually grow business,
  • 3. Manage a portfolio of restaurant accounts and exceed goals for account retention, development, and maintenance. Exceed sales targets & performance-based goals.
  • 4. Cross selling and up selling different products like listings, digital banners, marketing, print, CRM software etc to existing clients.
G2MarketingCustomer SuccessSales ManagementStrategic ThinkingGrowth Marketing+28

Sri guru gobind singh college of commerce

Editor In Chief

Sep 2022Sep 2023 · 1 yr · Delhi, India · On-site

  • Editor-in-chief - Youth Beat Magazine, SGGSCC, Delhi university
  • Youth Beat is the official magazine of Post Graduation at Guru Gobind Singh College of Commerce ( University of Delhi)
  • Structure the entire magazine.
  • Organise certain cultural based events and journalise the same for the magazine.
  • Organise guest lectures with highly experienced marketers and entrepreneurs.
  • Edit the onboard articles.
  • Business research on various industries.
  • Study new trends in marketing and business.

Amazon

3 roles

Account Manager (AWS) - North America

Aug 2021Sep 2022 · 1 yr 1 mo

  • Proven track record in consultative selling within the highly competitive North American market,
  • consistently exceeding sales targets by leveraging deep product knowledge and understanding
  • client needs.
  • Expertise in upselling and cross-selling strategies, driving revenue growth by identifying
  • opportunities to introduce complementary products and services to existing clients.
  • Maintained strong relationships with clients through regular communication, fostering trust and
  • loyalty, resulting in increased repeat business and referrals.
  • Demonstrated negotiation skills in securing favourable terms.
  • Conducted thorough vendor research to identify strategic partnerships, ensuring alignment with
  • company objectives and delivering innovative solutions to clients.
  • Collaborated effectively with internal teams to streamline processes and optimise service
  • delivery, contributing to enhanced client satisfaction and retention.
  • Conducted intensive market research and investigations, implementing performance
  • improvement strategies for continuous enhancement.
  • Elevated global vendor satisfaction by resolving issues across diverse marketplaces,
  • demonstrating effective problem-solving skills.
  • Achieved a 50% reduction in counterfeit complaints for top brands through rigorous inspection
  • and equipment operation oversight.
  • Played a pivotal role in continuous improvement, actively engaging in problem-solving and
  • generating valuable suggestions for vendor retention.

Product Authentication Specialist

Promoted

Dec 2020Aug 2022 · 1 yr 8 mos

  • Product Authentication Team- Working in PAT review team also known as the intelligence team of the Amazon. We go in intensive verification of the merchant and top brands to ensure high quality of products and avoid any kind of fabricated goods and fake sellers on our platform. Our team ensures high surety and reliance. Working as one of the investigators.
Customer SuccessGrowth MarketingBusiness AlliancesSales OperationsAccount ManagementMarket Research+19

Ungating Specialist and Brand support associate (operations)- US

Aug 2020Aug 2022 · 2 yrs

Sales OperationsE-commerce Optimization

Self-employed

Author - Public Speaker - Trainer

Jun 2021Present · 5 yrs

  • TEDx Speaker
  • Have taken over 50+ workshops on Sales Training, LinkedIn optimization, personal branding, how to ace sales, resume building in top institutions like Delhi university and several privately owned universities.
  • Published my first book "Relentless Love - An Elegiac Ode" with Notionpress on 14th June 2021
  • Second book - "21- In anxiety with love" was published on November 8th 2021.
  • Raised a social media platform and community engagement from 2k to 32k.
  • Sold out more than 1000 copies through social media marketing.
  • experienced in running Meta and google ads.
Content StrategyCommunicationSocial Media MarketingRelationship BuildingExtemporaneous SpeakingWriting+3

Planetspark

Marketing Associate

Jul 2020Aug 2020 · 1 mo · Gurugram, Haryana, India

  • strong sales and marketing professional with an over achievement of the given target by the organisation
  • Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
  • Developed pre-season marketing plans to support department and divisional product strategies. -Edited website content and database to keep information correct and up-to-date.
  • Used multiple web-analytics data points to benchmark, measure and improve online campaign results.

Boston consulting group (bcg)

Virtual internship

Jun 2020Jul 2020 · 1 mo

Modish fashion magazine

4 roles

Executive Team Lead Human Resources

May 2019Aug 2019 · 3 mos

  • Hiring different influencers and content editors for the modish magazine’s anniversary issue.

Digital Marketing

May 2019Jul 2019 · 2 mos

  • worked as a social media marketing intern and an editor, You can check my work sample here.

Editor

May 2019Jul 2019 · 2 mos

  • Two of my articles were published in the anniversary issue of the Modish luxury magazine.

Fashion journalist

May 2019Jul 2019 · 2 mos

  • Influencer marketing.
  • Social media marketing using several tools.
  • Event management for Modish magazine's 2nd year edition.
  • Editing and writing articles.
  • Sourcing different brands.

Hindustan times learning centers ltd.

2 roles

Marketing Executive

Promoted

Jun 2018Jul 2018 · 1 mo

  • worked as a marketing executive in operations, sales and handled the student council.

Student Counselor

Jun 2018Jul 2018 · 1 mo

Education

Sri Guru Gobind Singh College Of Commerce

Postgraduate Degree — International Marketing

May 2022May 2023

Shaheed Sukhdev College Of Business Studies

Professional course in Digital Marketing

Feb 2023Jul 2023

Maharaja Agrasen Institute Of Technology, Delhi

Bachelor of Business Administration - BBA

Jan 2017Jan 2020

Indira Gandhi National Open University

Master of Arts - MA — English

Jan 2022Jan 2024

Italian Embassy Cultural Centre

Member

Jul 2021Present

Venkateshwar International School - India

High School Diploma — PCM with physical education

Jan 2003Jan 2017

Stackforce found 100+ more professionals with Sales Management & Customer Relationship Management (crm)

Explore similar profiles based on matching skills and experience