May 2022 – Aug 2024 · 2 yrs 3 mos · Bengaluru, Karnataka, India · Hybrid

• Managed product roadmap, product backlog prioritizations in Azure DevOps, and sprint planning of 50+ features
• Owned end to end TDLC ensuring cross-functional coordination and timely execution of projects from conception to deployment
• Collaborated with the client, engineering team, and UI/UX Designers to develop and integrate GEN AI-powered bots within Salesforce’s CRM to assist the sales team in streamlining processes, winning deals & improving operational efficiency by 75%
• Translated technical requirements from clients into comprehensive product requirements and features to facilitate a seamless understanding between stakeholders and the development team resulting in a 20% reduction in development time
• Developed 100+ user story documents to align internal teams on upcoming features, which included providing mock-ups, defining acceptance criteria, creating wireframes, and outlining test cases
• Built decks and pitched the GEN AI use cases including competitive intelligence to potential and existing clients
• Awarded the FY23 Pinnacle Award for delivering a project that resulted in $10 million in FTE cost savings & reduction of 233 FTEs
• Received the Best People award for mentoring 4 resources in my pod and delivering presentations on Gen AI use cases

Jun 2021 – Aug 2021 · 2 mos · Mumbai, Maharashtra, India

• Conducted primary research on 200+ retailers, 30+ distributors & 10+ Sales Representative across 7 cities in MH state
• Identified channel partner pain points and proposed measures to enhance participation based on satisfaction index scores
• Assessed competitive landscape to benchmark best practices and understand market positioning gaps of Emami’s edible oil

Dec 2020 – Mar 2021 · 3 mos

• Implemented Product Development Cycle: Empathize, Ideate, Prototype, and test for Samsung's foldable smartphones
• Conducted 30+ interviews with the target group to understand user’s pain points and aspirations to elevate user experience
• Ideated 10+ features, prototyped 5, and conducted market testing to analyze customer experience of the proposed features

Nov 2020 – Jan 2021 · 2 mos · India

• Analyzed e-commerce order tracking journey, built workflow to monitor tasks & stakeholders, utilizing findings to identify gaps
• Performed competitor analysis and benchmarked brand communication best practices to identify prevailing trends
• Analyzed user personas using Google Analytics and proposed strategies with an estimated 10% improvement in customer acquisition cost and conversion rate using Web & Email personalization

Jul 2017 – Aug 2019 · 2 yrs 1 mo · Pune Area, India

• Responsibilities included communicating with clients in order to understand and clarify complex issues and solutions. Was involved in all the major agile software development lifecycle. Worked with international banking client to automate their business processes, in both APAC and Mexico region.