Jun 2021 – Aug 2021 · 2 mos · Remote

Mar 2021 – Apr 2021 · 1 mo

May 2020 – Aug 2020 · 3 mos

Aug 2019 – May 2021 · 1 yr 9 mos · Dallas/Fort Worth Area

Aug 2018 – Dec 2018 · 4 mos · Southlake, TX

• Remotely trained nurses, doctors, and administrators on how to best meet quality standards for optimal financial returns through the Centers for Medicare and Medicaid Services
• Assisted over 50 clients, maintaining their relationship and quality scores above exceptional (70%)

Apr 2017 – Jun 2018 · 1 yr 2 mos · Dallas/Fort Worth Area

• Pre-examined an average of 15-20 patients daily using various ophthalmic devices to increase the efficiency of the care process by the physician
• Used consultative selling techniques to educate patients on solutions
• Assisted in the development of a comprehensive manual to train new hires
• Triaged phone calls by reviewing patients' symptoms to facilitate the care process for emergencies
• Installed and troubleshot medical devices and equipment to achieve optimal workflow performance

Jul 2016 – Dec 2016 · 5 mos · Dallas/Fort Worth Area

• Collaborated and liaised with the engineering and research departments to implement study materials to the site
• Recruited viable candidates using multiple networks for the ADAPTABLE study to determine the optimal dose of aspirin for patients with certain cardiac risk factors
• Participated in an AHRQ-funded study by qualitatively collecting data from patients' homes on site in order to understand risk factors of medication nonadherence

Jun 2016 – Sep 2016 · 3 mos · Dallas/Fort Worth Area

• Provided educational guidance for ~40 students in biostatistics through tutoring sessions, assignment feedback, online group discussions, and one-on-one meetings
• Contributed sample questions to clarify complex concepts and provided additional study resources for students

Dec 2011 – May 2015 · 3 yrs 5 mos · Dallas/Fort Worth Area

• Resolved conflicts for customers unsatisfied with drug costs by verifying insurance, submitting appeals, or discovering alternative routes such as using discounts and/or substituting for other products
• Stayed current with new healthcare laws and procedures to meet compliance standards by attending online courses and participating in store meetings
• Completed prescriptions accurately through the use of automatic dispensing cells, graduated cylinders, and medical scales to prevent filling errors
• Played a pivotal role in promoting one of the highest number of flu vaccinations in the district through the use of vouchers, achieving goals for the store
• Awarded employee of the month twice for providing outstanding service