Nov 2022 – Sep 2024 · 1 yr 10 mos

Sep 2019 – Nov 2022 · 3 yrs 2 mos

• Acquia is a global leader in delivering online solutions. As a member of the support leadership group, I manage a highly technical team that provides world class service, ensuring the success of our customers.
• It is my job to ensure our customers are delighted with the way they are supported, ensuring our customers have access to:
• the best practices and strategies for successful a successful launch, and ongoing development,
• the best responses to the ever evolving situations that are presented by the internet,
• access to the best team of Drupal CMS developers, DX engineers and AWS Devops engineers, in the CMS space,
• peace of mind, with access to technical engineers and managers who have experienced the sometimes daunting task of making a design a reality.
• Our team cares, and it shows in every interaction. Whether it is internally, or externally, the team are inspired by the open source community approach to shared goals and shared wins. I manage a team of exceptional problem solvers, with many years of experience in web based solutions. Each member of the team brings a unique skill set that compliments and enhances the others on the team. This set of skills, freely shared with our customers, provides a force multiplier effect when added to the customer's development team- with rich diversity, comes rich results.

Apr 2017 – Sep 2019 · 2 yrs 5 mos

• Team Lead
• Asia-Pacific-Japan
• Global Support

May 2013 – Apr 2017 · 3 yrs 11 mos

• Helping customers all over the globe overcome obstacles related to their websites

Sep 2008 – May 2013 · 4 yrs 8 mos

• Web site administration and development,
• PCI DSS Security review and vunerability testing,
• Project management and project enhancement