Sindhu Marpureddy

Associate Consultant

India13 yrs experience
AI ML PractitionerAI Enabled

Key Highlights

  • Over a decade of experience in Trust & Safety operations.
  • Led high-stakes intelligence operations at major tech companies.
  • Expert in OSINT and AI-driven moderation workflows.
Stackforce AI infers this person is a Trust & Safety Operations expert in the SaaS industry.

Contact

Skills

Core Skills

Incident ResponseAi Moderation Techniques

Other Skills

Abuse Escalation ManagementWorkflow AutomationCrisis LeadershipDocument ManagementEmployee TrainingPublic PolicyLinguisticsStakeholder EngagementDashboardsService-Level Agreements (SLA)Business AnalyticsBusiness AnalysisCommunicationBusiness AdministrationPivot Tables

About

Senior Intelligence Analyst | Trust & Safety Operations Leader | OSINT & AI Specialist I dismantle digital risks before they escalate into global crises. With over a decade of experience at the world’s most critical tech ecosystems—including GitHub (Microsoft), Meta, and Google—I lead high-stakes intelligence operations that protect platforms, assets, and users at a massive scale. I specialize in bridging the gap between deep-dive OSINT investigations and AI-driven moderation workflows. Whether it is neutralizing violent extremism (TVEC), dismantling coordinated misinformation, or investigating child safety risks, I use a data-first approach to identify patterns that automated systems miss. 🔎 What I bring to the table: ✔ Threat Intelligence & Strategic Mitigation: Spearheading the identification and neutralization of global threats, including violent extremism (TVEC), coordinated misinformation, and sophisticated digital fraud. ✔High-Stakes Incident Response: Directed end-to-end investigative protocols for high-severity incidents, fortifying corporate security and ensuring executive protection across global operations. ✔Advanced OSINT & Risk Recovery: Leveraging deep-dive Open Source Intelligence methodologies to identify and remediate high-risk data exposures and platform vulnerabilities. ✔Geopolitical Intelligence & Crisis Monitoring: Analyzing emerging digital threats and global security shifts to provide actionable foresight and risk-mitigation strategies. ✔Regulatory Compliance & Policy Governance: Overseeing sensitive content lifecycles to ensure total alignment with international legal standards and internal safety policies. 📊 Impact Highlights: GitHub (Microsoft): Improved review accuracy by 25% through KPI development for AI-assisted moderation and cross-functional partnership with Engineering and ML teams. Meta: Directed quality and calibration programs for global operations of 100+ reviewers, driving a 15% improvement in enforcement consistency and throughput. Tool Building: Created Argus, a real-time India-focused civic risk dashboard tracking 15+ abuse categories to provide immediate situational awareness.

Experience

13 yrs
Total Experience
3 yrs 3 mos
Average Tenure
--
Current Experience

Alice (formerly activefence)

Senior Intelligence Consultant (OSINT)

Mar 2026Present · 3 mos · Pune District · Remote

  • Strategic Intelligence & Rapid Response Analyst (OSINT)
  • Driving mission-critical intelligence gathering for a Rapid Alert Team, I identify and analyze evolving social and security narratives within the Indian landscape. By integrating intelligence-led journalism with proactive threat hunting, I deploy advanced digital toolsets to intercept high-impact information shifts, providing actionable foresight before these trends penetrate the broader public discourse
  • Core Focus Areas:
  • Cross-Platform Trend Synthesis
  • Early Warning Signal Detection
  • Narrative Forensics
  • Mainstream Media Pre-emption

Github

2 roles

Trust and Safety specialist ll | Abuse Escalation Management, AI Moderation, and Workflow Automation

Promoted

Feb 2025Jan 2026 · 11 mos · Remote

  • Key accomplishments include:
  • Led high-severity abuse escalations across departments like Legal and Engineering, successfully reducing incident resolution time by 30%, ensuring swift responses to critical issues affecting users' safety.
  • Drove enhancements in workflow automation and legal triage processes that improved turnaround times by 25%, significantly increasing enforcement consistency across various abuse scenarios.
  • Spearheaded innovative AI-powered moderation initiatives such as ReflectoCat and FatiGat during internal innovation sprints, showcasing advancements in abuse detection with a 40% increase in efficiency.
  • Owned comprehensive documentation for escalation playbooks related to harassment and misinformation cases, facilitating a streamlined approach that decreased escalations by 20%.
  • Investigated complex crypto-related abuse cases involving scams and financial exploitation with a focus on identifying patterns that led to a 15% reduction in reoccurring incidents.
  • Recognized multiple times with internal awards for exemplary crisis leadership during operational challenges that enhanced team morale and effectiveness under pressure.
  • Collaborated with Product and Engineering teams to influence the tooling roadmap based on frontline insights from enforcement activities that improved overall tool functionality by 35%.
  • Mentored junior reviewers while supporting quality calibration efforts that resulted in a noticeable 10% improvement in decision accuracy across the review team.
  • Skills: Abuse Escalation Management | Incident Response | Workflow Automation | AI Moderation Techniques | Crisis Leadership
Abuse Escalation ManagementIncident ResponseWorkflow AutomationAI Moderation TechniquesCrisis Leadership

Trust and Safety specialist I

Apr 2021Feb 2025 · 3 yrs 10 mos · Remote

Employee TrainingPublic Policy

Meta

Quality Analyst for Facebook

Sep 2016Apr 2021 · 4 yrs 7 mos · Hyderabad

  • To be a Quality Analyst for a team of 108 members and to drive 3 languages (Indian English,Hindi,English,Oriya ) accuracy metrics and clarify their issues in terms of policies and be responsible for their consistency / quality.
  • Reviewing suspicious activity while identifying and suggesting trend characteristics that can enhance automation for the Process
  • To assist in the wide community of The clients and help resolve user inquiries empathetically, accurately and on time.
  • Make well-balanced decisions and personally drive to be an effective advocate for the community of the clients.
  • Trained and Mentored the Newly hired as per the business requirements and ensured their timely ramp-up.
  • To Investigate issues related to fraud, policy, and quality as it pertains to Client operations.
  • Develop solutions to optimize team workflows and improve team efficiency.
  • Reviewed suspicious activity while identifying and suggesting trend characteristics that can enhance automation for the Process.
  • Performed analysis to identify gaps between policy and negative user experiences in order to contribute to development of effective and scalable solutions to address typical User Experience.
LinguisticsStakeholder Engagement

Spectraforce technologies (india) pvt. ltd.

Process Associate at Facebook

May 2015Aug 2016 · 1 yr 3 mos · Hyderabad

  • Work to protect our users from impersonation, creating a positive user experience and make sure 98 % satisfaction with less than 2% error rate.
  • Identify trends in user-reported content to improve efficiency and contributed in the development of the team performance metrics.
  • To Manually review content reported by our users to check if they violate our policies regarding objectionable and abusive behavior on the site and take appropriate action.
  • Worked with leadership to review program performance, consistency, and areas of concern in terms of training to improve User Experience.
DashboardsService-Level Agreements (SLA)

Google

Process Associate at Google

Nov 2012Apr 2015 · 2 yrs 5 mos

  • Mentoring and quality controlling for the team as well as to the new hires in 3D modelling and street smart Mapping teams.
  • Contributed in the development of the internal modeling tool by giving feedback obtained from exposure to escalations for google maps
  • Created an effective and highly scalable learning material to facilitate the learning of operators across the floor.
  • Was also responsible for maintaining team’s Overall Productivity and Quality Standards as per the requirement.
  • Have contributed in preparing performance grid based upon several factors, to evaluate individual’s performance.
DashboardsService-Level Agreements (SLA)

Education

Biju Patnaik University of Technology, Odisha

Bachelor of Technology - BTech — Computer Science

Jan 2008Jan 2012

SBR Govt. Women's College

+2 — Science

Jan 2006Jan 2008

ST VINCENT DE PAUL HIGH SCHOOL

ICSE — Science

Jan 1995Jan 2006

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