Jan 2025 – Present · 1 yr 5 mos · Remote

• Working as a Sr. Technical Product Manager , providing technical and architecture design guidance and direction identifying the impacted platforms and collaborate with the platform SMEs and architects on low level design and feature/user story refinement. Collaborate, create LLD, communicate and oversee integration and end to end testing across all platforms impacted.
• Responsible for:
• Identifying the impacted platforms based on the high level solution design for the big capabilities and features.
• Collaborate with architects and various other platform SMEs that are impacted by the Product features during the refinement session and create low level design.
• Communicate and share low level technical design, inter-system dependencies, assumptions and risks with the platform SMEs. Resolve and address any design related concerns.
• Align multiple SMEs across Platforms to a shared technical direction and strategy.
• Support the platforms in refinement sessions as needed.
• Oversee end to end testing and review test cases to ensure coverage during integration/regression testing and aid testing team with flow design.
• Coordinate deployments and releases across multiple platforms.
• Lead triage and debugging calls for all defects in pre-prod and prod environments
• Wear multiple hats of Tech Driver and Solution Lead making sure the initiative is financially, data and sox compliant
• Works across systems and ARTs within a portfolio, Solution Architects from other Products/Platforms to describe dependent impacts. Portfolio and Product Owner for Feasibility of capabilities and features
• Technical SMEs, Product owners and Product Tech drivers from various Platforms to create low level designs Integration/end to end testing team

Jan 2020 – Jan 2022 · 2 yrs

• Led partner onboarding and their integration onto T-Mobile’s IoT & MVNO platform contributed to a 28% growth in subscribers with a 42% forecasted revenue increase.
• Responsible for delivering, and enabling PaaS/SaaS/API based IOT and Connectivity Services including Private Networking for Customers in collaboration with Business Development, Sales, Operations, Engineering, Back Office (Tax and Accounting), Legal, and other stakeholders ensuring successful technical and commercial launch of product. Guide Partners with the use of Product APIs and build their custom solutions for their end-users.
• Lead multiple million-dollar initiatives at platform level to automate operations and generated huge revenue with enhanced solutions and cost savings.
• Led cross functional joint planning and consultative selling with Business Development for sales funnel/pipeline evaluating contract and its life cycle, building tailored business plan required for customer onboarding, training, and coaching.

Jan 2018 – Jan 2020 · 2 yrs

• Passionate pillar lead driving a team of Systems Analysts/Product Owners. Responsible for building the product backlog in coordination with group of business partners and manage the delivery of technical solutions and its excellence. Work towards team succession by preparing tailored course of action to fit in organization working model.
• Directed over $10M technical operations for online and paper billing using agile development for digital transformation and integration.
• Led digital transformation of Postpaid billing system from monolithic architecture to cloud native application by building REST APIs and Microservices.

Jan 2015 – Jan 2018 · 3 yrs

• Act as a Subject Matter Expert (SME) on customer management, SAP Care, and order management within BSS/OSS stack.
• Perform systems analysis for in-house and external billing platforms, such as Amdocs Ensemble and Ericsson CBiO
• Collect information to analyze and evaluate existing and new T-Mobile billing applications or systems.
• Prepare detailed flow charts, including work flow, activity, and sequence diagrams.
• Outline systems capabilities and processes following waterfall SDLC or RUP guidelines
• Utilize functional area expertise and leadership in Billing, Customer Management, and Order Management telecom billing domains and modules.
• Translate business and user requirements into accurate system requirements specification documents through systems and data analysis.
• Work with the Business to define requirements that will drive efficiencies in the business, taking into account the entire picture as well as the details.
• Identify, evaluate, and define impacts of changes and provide alternatives to upstream and downstream systems.
• Assigned to Enterprise cross-functional and cross-departmental projects with high complexity and cross-system impacts.
• Conceptualize, document, and communicate innovative solutions to meet or exceed business objectives.
• Develop and drive creative yet workable design solutions to difficult, complex problems
• Act as a Lead System Analyst on projects and oversee on-time delivery of design artifacts from cross-functional areas.
• Plan, facilitate, and participate in working sessions with cross-functional resources.
• Process given information and incorporate the Enterprise Architecture Team's vision into the overall system design through design and analysis on projects
• Contribute to the definition, design, and management of Enterprise Architecture components and low-level technical Architecture design documents for core systems.
• Conduct peer reviews to solicit feedback on materials created.