Srishti Bhardwaj

Operations Associate

Delhi, India6 yrs 8 mos experience
Highly Stable

Key Highlights

  • Expert in payments compliance and sanctions regulations.
  • Proven track record in high-risk entity screening.
  • Skilled in managing complex legal orders and RFIs.
Stackforce AI infers this person is a Payments Compliance Specialist with expertise in financial risk management.

Contact

LinkedIn

Skills

Core Skills

RecruitingClient HandlingPayments ComplianceSanctions ComplianceLegal Order ProcessingCustomer SupportCustomer ServiceRecruitment

Other Skills

CommunicationCommunication skillSourcingKYC VerificationRequest for Information (RFI)LeinsCustomer Due Diligence (CDD)Pep sipSanctionsMarket ResearchSocial MediaInterpersonal CommunicationLeadershipTeam LeadershipDocument Management

About

Specialized Payments Compliance professional with a strong track record at Airbnb, focused on high-risk entity screening and legal operations. Expert in navigating the complexities of PEP/SIP and Sanctions nexus, while managing the end-to-end lifecycle of Legal Orders (Liens & Garnishments) and Regulatory RFIs. After an intentional career break following my tenure at Airbnb, I am looking to bring my deep domain expertise in financial risk and bank-host mediation back to a global compliance team. High-Risk Screening & Sanctions • PEP/SIP Investigations: Conducted deep-dive due diligence on Politically Exposed Persons (PEP) and Special Interest Persons (SIP), assessing the reputational and financial risk to the platform. • Sanctions Compliance: Screened and investigated potential matches against global watchlists (OFAC, EU, UN) to prevent prohibited individuals or entities from accessing the Airbnb ecosystem. Legal Operations & Asset Management • Liens & Garnishments: Managed the intake and execution of legal orders, ensuring accurate fund withholding and remittance for tax levies and wage garnishments across multiple jurisdictions. • RFI Response: Acted as the primary point of contact for Law Enforcement and Regulatory Requests for Information (RFI), ensuring data privacy standards were maintained while meeting strict legal deadlines. Mediation & Financial Troubleshooting • Bank-Host Mediation: Served as the bridge between partner banks and Airbnb Hosts to resolve "stuck" payouts or account freezes resulting from compliance flags or legal holds. • Stakeholder Communication: Translated complex legal/banking terminology into clear, empathetic guidance for Hosts, maintaining trust while enforcing necessary platform restrictions.

Experience

6 yrs 8 mos
Total Experience
1 yr 10 mos
Average Tenure
1 yr 2 mos
Current Experience

Mantracare

2 roles

HR operations executive

Apr 2025 – Present · 1 yr 2 mos · Delhi, India · On-site

Human Resource Operations

Apr 2025 – Present · 1 yr 2 mos · Delhi, India · On-site

Mensen corporate solutions

Talent Acquisition Specialist

May 2024 – Feb 2025 · 9 mos · Delhi, India · On-site

  • Candidate sourcing on naukri & LinkedIn
  • Client relationship management & satisfaction
  • Recruitment process optimization
  • Employer branding & promotion
  • Interview coordination with clients & candidates
  • Employee engagement strategy development
  • Applicant tracking
Client handlingCommunicationCommunication skillRecruitingSourcing

Airbnb

3 roles

Payments Compliance Analyst

Dec 2019 – Mar 2023 · 3 yrs 3 mos

  • Payments compliance expert with a focus on sanctions regulations
  • Skilled in customer due diligence, risk mitigation, and KYC compliance
  • Proficient in data analysis, client handling, and customer support
  • Experienced in managing third-party processes, including international bank relations
  • Specialized in resolving complex cases involving RFIs, Liens, and Garnishments
  • In-depth understanding of sanctions regulations and their impact on financial transactions
KYC VerificationRequest for Information (RFI)LeinsCustomer Due Diligence (CDD)Pep sipSanctions+9

Payments compliance

Promoted

Nov 2019 – Mar 2023 · 3 yrs 4 mos

  • Sanctions & KYC Oversight: Managed complex Sanctions (OFAC) and KYC remediation projects, performing deep-dive due diligence on high-risk accounts to prevent platform abuse.
  • Legal Order Processing (Liens & Garnishments): Executed end-to-end processing of legal orders, including tax liens, wage garnishments, and bank levies; ensured timely asset freezes and fund transfers in strict accordance with court mandates and local jurisdictional laws.
  • RFI Management: Served as the primary point of contact for Requests for Information (RFI) from regulatory bodies and law enforcement agencies; gathered and synthesized sensitive platform data to provide accurate, comprehensive, and timely responses.
  • Regulatory Liaison: Interpreted complex legal documents to determine company obligations, minimizing legal exposure by ensuring all responses met "Right to Financial Privacy" standards and internal data-sharing policies.
  • Account Controls: Managed the "Notice of Intent to Levy" process by implementing temporary account restrictions and communicating clearly with impacted users/hosts to maintain platform transparency while remaining compliant.
  • Crisis Communication: Managed high-stakes interactions with Hosts during sensitive financial holds (e.g., liens or garnishments), de-escalating tension by clearly explaining the legal/banking requirements while providing a path to resolution.
  • Complex Problem Solving: Negotiated the release of funds in cases involving mismatched KYC data or outdated banking information, working directly with bank compliance officers to satisfy due diligence requirements on behalf of the Host.
Client handlingCustomer Due Diligence (CDD)Document ManagementDocumentationKYC VerificationLeins+5

Customer Experience Specialist

Mar 2018 – Feb 2019 · 11 mos · Gurugram, Haryana, India · On-site

  • Educated hosts and guests on the Airbnb platform's features and functionality
  • Provided guidance on platform navigation and utilization
  • Resolved queries related to:
  • Reservations (booking, cancellations, modifications)
  • Listings (creation, management, optimization)
  • Location (accuracy, mapping, proximity)
  • Payment (processing, issues, refunds)
  • Payouts (disbursement, timing, amounts)
  • Ensured seamless user experience through timely support and resolution
  • Fostered positive relationships with hosts and guests through empathetic and personalized assistance
Customer SupportClient handlingCommunication skillWritten CommunicationProblem SolvingCustomer support

Zomato

Customer delight

Sep 2017 – Mar 2018 · 6 mos · Gurugram, Haryana, India · On-site

  • Resolved customer & merchant queries related to:
  • Orders
  • Delivery
  • Payments
  • Refunds
  • Assisted UAE merchants with:
  • Menu building / content moderation on the Zomato app
  • Client handling and support
  • Provided timely and effective solutions to ensure customer satisfaction
  • Fostered strong relationships with merchants and clients through personalized support
Quality checkCommunication skillProblem SolvingCustomer Relationship Management (CRM)Customer ServiceClient handling+1

Jindal steel and power ltd

HR Intern

Jun 2016 – Jul 2016 · 1 mo · Gurgaon, India · On-site

  • Internship in Recruitment (2 months)
  • Searched and selected candidates from job portals, meeting company requirements
  • Conducted pre-screening and HR rounds, testing technical and communication skills
  • Refined recruitment processes, improving candidate quality and efficiency
  • Ensured comprehensive documentation for successful candidates, facilitating smooth transitions
IT RecruitmentDocument ManagementDocumentationDocument ReviewHuman resourceEmployee Engagement+1

Education

Tecnia Institute Of Advanced Studies

Master of Business Administration — HR and Marketing

Jan 2015 – Jan 2017

Maharaja Surajmal Institute

Bachelor of Business Administration - BBA — Banking and insurance

Aug 2012 – Jun 2015

Pragati Publc School

Business/Commerce — General

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