Feb 2023 – Sep 2024 · 1 yr 7 mos · Tel Aviv District, Israel · Hybrid

• Led strategic enterprise partnerships across a $7M+ portfolio, driving adoption, retention, and expansion
• Designed and led the implementation of the Account Management operational framework, defining workflows, KPIs, and processes while coordinating cross-functional teams to ensure efficient execution and scalable delivery.
• Defined and tracked team KPIs and performance metrics, improving visibility, accountability, and data-driven decision-making
• Identified expansion opportunities resulting in 25% YoY upsell growth and $2M+ in annual revenue
• Built scalable onboarding and training programs, supporting team growth and enabling consistent execution
• Acted as a key cross-functional partner to Product, Marketing, Sales, Finance, and Legal to align processes and improve customer lifecycle management
• Contributed to workflow optimization and CRM improvements, streamlining internal operations and team efficiency

Jan 2022 – Dec 2022 · 11 mos · Tel Aviv District, Israel

• Stepped into an internal operations role to design and run the infrastructure behind the global AM organization - building the frameworks, tools, and processes the team needed to scale.
• Led internal enablement initiatives and training programs, creating documentation and processes to standardize workflows across teams
• Improved onboarding processes and internal communication between Sales, Customer Success, and Support teams
• Delivered customer training sessions, tracking adoption and performance KPIs to improve operational efficiency and reduce friction

Jun 2020 – Dec 2022 · 2 yrs 6 mos · Tel Aviv District, Israel

• Managed a diverse book of business across SMB, Strategic, and Enterprise accounts — over $3M in ARR.
• Built trusted partnerships with 60+ global clients across verticals like e-commerce, fintech, and travel.
• Helped clients increase adoption and extract real business value from Similarweb’s data and insights.
• Regularly exceeded retention, upsell, and product engagement KPIs.
• Delivered platform training and strategic consultation tailored to each client’s goals and maturity.
• Partnered cross-functionally with Product, Marketing, and Solutions Engineering to address customer needs and drive innovation.

Jun 2018 – Feb 2020 · 1 yr 8 mos · Tel Aviv - Jaffa, Tel Aviv District, Israel

• Launched my tech account management career by supporting a high-volume portfolio of SMB and strategic hospitality clients.
• Managed a book of business with 60+ hotels and hospitality partners, helping them maximize bookings and visibility.
• Delivered onboarding, platform training, and performance consulting tailored to partner needs.
• Identified upsell and growth opportunities to increase revenue and improve long-term performance.
• Consistently exceeded KPIs related to partner engagement, retention, and conversion.

Sep 2017 – Feb 2018 · 5 mos · San Francisco Bay Area

• Supporting International Marketing and Global Economy courses of almost 300 graduate students. Helping 4 professors managing the classes. Responsible for grading assignments, class participation, and exams. Managed course content through Canvas, a digital Learning Management Systems; prepared class materials and detailed solutions for class assignments.

Jul 2017 – Aug 2017 · 1 mo · San Francisco Bay Area

• Collaborating daily with Associate Dean to create and implement academic programs for the Master students.
• Assisting with academic office operations and day to day management.
• Categorizing rosters, managing and monitoring different social media platform, I was the bridge for communication between the students and the staff, and working other campus constituents (student services, visa’s, and facilities).

Oct 2015 – Sep 2016 · 11 mos · Netanya, Israel

• Strategic Projects – Right hand to CEO. Internal operations, investor relation PNL-bookkeeping, office logistics.
• Built frameworks and KPI’s for the different departments in the company
• Trained new employees on Insightly CRM capabilities.
• Built pitch deck used by CEO to gain investments for Manage Your Trip. Deck supported raise of $500K
• Business Development – Territories included Israel, France and eventually worldwide. Managed sales processes end to end from cold call to close.
• Targeted tour operators for Manage Your Trip services, conducted orientation meetings resulting in an increase of client base from 2 to 12 international companies over a 7 month period.
• Conducted training sessions for new clients on Manage Your Trip platform
• Conducted quantitative and qualitative market research and analysis using Insightly.

Sep 2014 – Sep 2015 · 1 yr

• Managed two 9-month programs to prepare 84 foreign students for undergraduate study in Israel.
• Supervised team of three Counselors who oversaw students’ needs 24/7.
• Coordinated all planning and operations meetings with key stakeholders.
• Organized numerous activities and managed logistics for academic programs.

Oct 2013 – Sep 2014 · 11 mos · Jerusalem District, Israel

• Crafted and advertised open roles, attracted applicants and built relationships with candidates and employers via social media.
• Participated in monthly job fairs and recruitment events.
• Received and reviewed applications, created shortlists and led interviews.