Subhash Menon

CEO

Bengaluru, Karnataka, India27 yrs 7 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

20+ years in customer-facing roles
Expert in scaling global services teams
Proven track record in ARR growth

Stackforce AI infers this person is a SaaS Customer Success Leader with extensive experience in scaling support and consulting organizations.

Contact

Skills

Core Skills

Customer SuccessTechnical ServicesP&l ManagementService DeliveryTechnical SupportProcess InnovationPre SalesProject ManagementApplication DevelopmentSoftware DevelopmentUser Engagement

Other Skills

Team LeadershipRevenue GrowthSupport ServicesVendor ManagementGlobal Team ManagementSoftware TestingProduct ManagementTechnology ConsultingOrganizational DevelopmentArtificial Intelligence (AI)

About

I build and scale global customer-facing organizations that drive retention, expansion, and long-term customer value in SaaS and enterprise software businesses. Over the past 20+ years, I’ve led Customer Success, Tech Advisory, Support, Pre-Sales, and Professional Services teams across startups and global product companies — aligning customer experience with business outcomes such as ARR growth, retention, and profitability.

Experience

27 yrs 7 mos

Total Experience

4 yrs 7 mos

Average Tenure

5 yrs 6 mos

Current Experience

Progress

Senior Director Technical Services

Dec 2020 – Present · 5 yrs 6 mos · Bengaluru

Progress acquired Chef.io in Oct' 2020.
Build and lead a world-class team of Architects, Tech Advisors, Sales Engineers, Consultants, Success Managers and Support Engineers to expand the delivery capabilities of Chef's Global Services Team.

Customer SuccessTechnical ServicesTeam Leadership

Kaseya

2 roles

Vice President, Services

Promoted

Dec 2015 – Dec 2020 · 5 yrs

Site Leader for Services Organization at Kaseya
+ Own P&L of Managed Services Offering
+ Partner with Product Management, Marketing, Sales Enablement and Sales teams to increase revenue
+ Ensure Service Delivery to retain and upsell
+ Drive automation/process refinement to improve Margins
+ Expand 24x7 Global Support Services across product lines and channels
+ Assist Global Onboarding/Consulting teams to build stable operations at the site

P&L ManagementService DeliveryRevenue GrowthCustomer Success

Director, Services

Dec 2014 – Dec 2015 · 1 yr

Build/Lead the India Services Center for Global Delivery of -
+Professional Services (Fee based Services/Custom Solutions)
+Customer Success Deliveries leading to renewals
+24X7 Customer Support Services

Customer SuccessService DeliverySupport Services

Salesforce

Senior Manager, Technical Support

Jan 2011 – Nov 2014 · 3 yrs 10 mos · Hyderabad Area, India

Appreciated scale, innovation, process, vendor management, global outsourcing and navigating within large organizatons
Salesforce acquired Dimdim in 2011. Post acquisition
+Built from scratch the first Salesforce Support Operations in India
+Grew 5x to expand to 24X7 Support centre to deliver support across all Salesforce Product Lines and Customer Tiers

Technical SupportProcess InnovationVendor Management

Dimdim

Manager , Customer Success

Feb 2009 – Jan 2011 · 1 yr 11 mos · Hyderabad Area, India

Dimdim was a SaaS, Cloud-based startup providing Webmeeting in a Freemium model. Dimdim was acquired by Salesforce.com in January 2011. Experienced Startup/Venture Capital/Relentless Hardwork and dealing with uncertainties
Built the Customer Success Organization to deliver -
+ Pre Sales to assist Sales land new and expand existing logos
+ Dedicated Enterprise Support/Professional Services for large Enterprises/OEM Partners
+ 24X7 Support across all channels (Portal/Phone/Chat/Twitter/Facebook/User Communities) for freemium users to increase conversions/retention
+ Funnel Product Issues/Customer feedback to Engineering and Product Management

Customer SuccessPre SalesSupport Services

Dxc technology

Project Manager

Jun 2005 – Jan 2009 · 3 yrs 7 mos · Hyderabad Area, India and Portland , Oregon USA

Understood - Business Solutions,Project/Contract Management, P&L, Budgets,Managing Global teams and People ..
Lead a global Software Application Development/Maintenance team to build and support multiple Enterprise Applications (Vendor Payment, Payroll , General Ledger & Accounting) for a large Global Retail chain.

Project ManagementGlobal Team ManagementApplication Development

Mahindra british telecom

Sr.Software Engineer/ Tech Lead

Jul 1998 – Apr 2005 · 6 yrs 9 mos · Mumbai Area, India and Milton Keynes , United Kingdom

Realized how Technology can be a huge enabler and make the world a better place ..
Engaged Users, Designed Software Solutions, Wrote Code and Tested Software for British Telecom’s Order Provisioning and Fulfillment Engine for Private Circuits.

Software DevelopmentUser EngagementSoftware Testing