Sep 2018 – Jul 2019 · 10 mos

• Responsible for Monolith to microservices platform migration & lead Product teams to build scalable microservices like Identity (Millions of logins per day), Data Portability (move from private cloud to public cloud infra at Billions of Tx/day), Interoperatability between multiple EHRs

Aug 2016 – Aug 2018 · 2 yrs

• Sept 2017 - Aug 2018: Responsible for building from scratch Product team for Foundational Platform services like API Gateway (currently serving 100s of Millions of calls/month), Asynch Messaging (Millions of SMS, Emails/month) and a common distributed logging framework which are currently used by 100+ microservices currently. Also responsible for AthenaNet Device Manager which manages 150K Clinical and non clinical devices like MRI, PET Scan machines, CC PoS, Printers and Scanners.
• Aug 2016 - Sept 2017: Built and led Engg and Product Teams for all AthenaHealth web properties as well as Quote2Cash systems which processed Billion+ transactions every month to generate customer invoices using SnowFlake Enterprise DataWarehouse, SalesForce Q2C module, Oracle Financials.

Sep 2015 – Aug 2016 · 11 mos

• Lead CitrusPay through 50% growth in a year to $2.5B (https://goo.gl/UpDd9J) in transaction processing volume/year leading to an acquisition (https://goo.gl/HXNNYa).
• While reporting to the CEO, built a PM+Design team which crafted and created innovative products like:
• Multi Currency Processing (https://goo.gl/9oIShN) used by world’s largest social network (https://goo.gl/GXAO77) and India’s largest Ecommerce site (https://goo.gl/QaClSP)
• SplitPay Market Place (https://goo.gl/mASZ8A) used by India’s largest Fashion marketplace (https://goo.gl/js2SuU)
• A “Bill Me Later” product (https://goo.gl/KMLnzi) which bridges the offline and online buying experience

Jan 2014 – Aug 2015 · 1 yr 7 mos · Bengaluru Area, India

• Started from scratch and built multiple cross-functional teams:
• SaaS and Ecommerce Engineering team and a Senior Product Manager: Responsible for stopping revenue leakage in existing SaaS system and building the next generation scalable, reliable subscription based Ecommerce system
• UI development team including a Data analyst: Responsible for managing all web properties and building from scratch a flexible next generation web presence
• Ux Team: Responsibilities include designing all customer interaction models including product, website, support & community sites across the browser and mobile form factors
• Inside Sales team: Couple of $M in sales globally from India. Within a quarter of joining the team, each rep sells globally at 7X the CTC

Jan 2011 – Jan 2014 · 3 yrs

• May 2013 - Jan 2014 : Part of Big Data & Analytics cloud. Sketched out and executing on a vision to package technologies like HDFS, HBase, Pig, Hive to offer Big Data as a service to end customers. Responsibilities include:
• Deriving features by understanding customers’ pain points and sketching out a multi-stage, multi-year vision of the offering with intermediate go to market opportunities
• Convincing different internal stakeholders like budget-decision making executives, globally distributed engineering and product teams & Sales teams which are the closest to end customers
• Executing Pilot programmes and incorporating customer feedback into the Product Management process
• Working with a 40+ globally distributed Engg team apart from UI Designers/Ux, Marketing, Sales, Support.
• Jan 2011 - May 2013 : Designed and built Chatter Messenger (Presence, Chat, ScreenSharing, Audio, Video) used by 2M+ users over the Cloud.
• Planned & executed Pilot programmes involving hundreds of thousands of end users.
• Released products to customers through a 70+ globally distributed Engg team apart from UI Designers/Ux, Marketing, Sales, Support.
• Managed a team of Product Managers and UI Designers.

Mar 2006 – Jan 2011 · 4 yrs 10 mos

• (Mar 2006 - Jan 2011 Dimdim.com was acquired by Salesforce.com):
• March 2009 – Jan 2011: My team built the Ecommerce platform for Dimdim. In addition to processing transactions, this platform nudged users towards a paid account in numerous ways and this Ecommerce platform grew to a multi-million dollar channel. These nudges are created through the findings of my Analytics team which combined and analyzed data from website walkthroughs, product usage and user transactions. The analytics team oriented the company to be Data driven and its work included:
• Construct usage signatures for designing directed campaigns.
• Construct usage signatures to identify users who are more likely to churn.
• Design and conduct Cohort analysis to measure usage engagement over time and design action items to increase revenue.
• Calculate and analyze financial ratios like CMRR, CAC Ratio, CLTV
• Design, Conduct and implement the findings of A/B Tests
• Design, measure and iterate through Landing Pages optimizations and Conversion Funnels.
• March 2008 – March 2009: Bootstrapped the Inside Sales team to signup the first 50 customers. Ramp-up of this team happened when each team member brought in yearly revenue that is 3X sales cost (Sales Compensation and other sales specific costs).
• This was extended to all trial users through the Customer Experience (CE) team whose responsibility was to deliver Customer Delight. This was the best performing conversion channel for Dimdim. Users who underwent a training session by the CE team converted to paid users more, did more meetings, longer meetings, larger meetings and used more features.
• Feb 2006 – Feb 2008: In the first 2 years in Dimdim I was responsible for Product Management where I used conversations, usability tests and web-based forums to understand how users customize and innovate on existing web conferencing software to build a better solution for themselves. This body of knowledge was then funneled into the product design process to build Dimdim.

Feb 2004 – Mar 2006 · 2 yrs 1 mo

• Worked in a growing team (from 4 to 15) in the field of web services security & management. Was involved in designing and developing the security features of the product.

Jun 2001 – Dec 2001 · 6 mos

• Worked on the HPOE(High Performance Optical Equipment) project. My specific role was to implement the GMPLS part. I was instrumental in technology and vendor evaluation, design and development of the software modules related to GMPLS.