Oct 2025 – Present · 8 mos

• Owned end-to-end mid mile operations across multiple sort centers, cross-docks, and inter-city routes.
• Managed line haul movement between first mile, sort centers, and last mile hubs ensuring on-time departures and arrivals.
• Drove SLA, transit time, and cost per shipment improvements through route optimization and capacity planning.
• Managed daily sort center and line haul operations, including inbound, outbound, and cross-dock movements.
• Controlled missed connections, transit delays, and backlog to maintain TAT commitments.
• Led operations during sale events and festive peaks, scaling capacity with zero major disruptions.
• Implemented process improvements to reduce missed connections, transit delays, damages, and losses.
• Prepared and reviewed daily MIS, dashboards, and performance reports.
• Led hub managers, supervisors, operations executives, and line haul vendors.
• Oversaw sortation center performance, dock operations, and dispatch accuracy.