May 2023 – May 2024 · 1 yr · Mumbai, Maharashtra, India

• Managed day to day logistics and operations handling a team of 8 direct
• and 40 indirect reportees. Together we enabled the delivery of ~14L food orders in
• Mumbai weekly, by ensuring all essential business metrics are on track
• daily.
• Effectively managed a fleet of 35k delivery partners ensuring there is
• sufficient active supply + buffers in each zone to cater to the demand projections.
• Took business critical, data backed decisions affecting base pay, incentives, overall delivery partner
• earnings
• Increased Relative market share by 7% against the competitor in Mumbai city by
• careful planning, strategizing, team management and data analysis.
• Coordinated on multiple new programs and initiatives like Onboarding on Wheels, Spin & Win, etc.

Oct 2020 – May 2023 · 2 yrs 7 mos · Mumbai Metropolitan Region · On-site

• Led a team of 3 associates tasked with creator success & funnel tracking. Added 700+ creators to the talent pool, growing the active creator pool by 7x across critical genres, and newly launched categories.
• Improved the product flow to ensure creators are assigned work within 2 weeks of onboarding thus reducing early lifecycle creator churn
• Collaborated with product team on creator profile score and onboarding flow for foreign
• language creators.
• Spearheaded the Supply Redressal program ensuring accurate creator tags for the entire creator base thereby improving creator <> project match
• Launched a project to improve the agencies' output quality. Collaborated with product team to improve team management and acceptance rate for agency owners.

May 2019 – Sep 2020 · 1 yr 4 mos · Mumbai, Maharashtra, India

• Led Mumbai's Home Appliances category, Managing a fleet of 300+ field technicians and an office team of 2 associates
• Built a fleet of high-quality, carefully vetted, and trained professionals. On-boarded more than 150+ new professionals
• Spearheaded B2B tie-up with IKEA, scaled IKEA in Mumbai from zero to 700+ deliveries per month within 3 months of launch
• Developed an in-depth understanding of categories, and how customers hire in the same by monitoring crucial category metrics such as Fulfillment %, Supply Utilization, Category NPS, and Supply Churn

May 2018 – Aug 2018 · 3 mos

• Led a team of 7 Driver Support specialists working out of remote locations across Pune city.
• Handled sensitive escalations related to payments, assault, etc
• Responsible for overall Team Metrics such as total tickets closed, Driver Satisfaction Score, etc.
• Vendor-Relationships | Making sure TAT for the processes is maintained as per SLA with the Vendors.

Oct 2016 – Apr 2018 · 1 yr 6 mos

• Handled daily operations as a part of the in-person driver support team
• Launched project "Listening Post”, devising a faster and more efficient way to collect driver feedback
• Streamlined the Onboarding and Enquiry flow by fine-tuning the existing process
• Worked on enhancing driver experience inside the office thereby improving Pune's Driver Satisfaction score
• Organized multiple events/team-building activities as a part of the Employee-Engagement Team

Jul 2015 – Apr 2016 · 9 mos · Wapi Area, India

• Researched "Price Point of Home Textiles across various online retailers"
• Oversaw a consignment from FoxHome Israel - converting raw fabric to finished product.
• Trained under New Product Development team for 6 months