Oct 2025 – Present · 8 mos

• Fraud Prevention & Risk Management
• Architect comprehensive strategies to combat Account Takeover (ATO) and Account Opening (AO) fraud across digital and physical channels. Deploy real-time risk assessment engines at critical touchpoints including registration, authentication, and transactions.
• Agentic AI & Machine Learning Innovation
• Implement agentic AI systems that autonomously monitor, analyze, and respond to fraud in real-time. Deploy AI agents that continuously learn from patterns, adapt detection strategies, and orchestrate responses across multiple fraud vectors. Integrate machine learning models to identify anomalies and predict emerging threats.
• Risk Modeling & Policy Optimization
• Design and refine sophisticated risk models leveraging data analytics, behavioral biometrics, and digital identity intelligence. Implement champion-challenger testing to optimize detection performance and reduce false positives.
• Digital Identity & Intelligence Prevention
• Evolve fraud prevention from email-based blocklisting to advanced digital identity fingerprinting and device intelligence. Establish cross-functional fraud signal sharing for real-time threat intelligence distribution.
• Case Management & Stakeholder Collaboration
• Implement centralized case management systems streamlining investigation workflows. Lead cross-functional collaboration with engineering, operations, and business teams ensuring comprehensive coverage and continuous improvement.
• Omnichannel Protection & Technology Integration
• Develop strategies addressing social engineering, in-store fraud, returns abuse, and payment fraud. Manage fraud prevention technology portfolio covering identity verification, device fingerprinting, and behavioral analytics.
• Analytics & Strategic Leadership
• Analyze fraud trends and operational losses to quantify business impact. Deliver executive reporting on metrics and emerging threats. Establish fraud awareness programs fostering proactive risk management culture.

Mar 2023 – Oct 2025 · 2 yrs 7 mos

• Cloud Migration & Identity Management
• Spearheaded migration of 78.4M customer identities to Google Cloud Platform achieving zero downtime. Designed multi-regional GCP architecture enhancing resiliency and reliability. Recognized with Ping's Deployment Scale Champion Award for implementing identity solutions at global scale.
• Orchestrated THD Dot CA e-commerce integration with THDCustomerIAM, migrating Canada Online SAP-Hybris users to GCP infrastructure, improving stability and supporting decommissioning initiatives.
• Led cross-functional migration of Production CIAM UiPath RPA to Azure cloud, optimizing automation for CCPA compliance, account management, and privacy requests. Implemented security deactivation, password resets, and multi-user ID management, significantly reducing costs and improving efficiency.
• Fraud Prevention Strategy & Implementation
• Drafted enterprise fraud prevention strategy targeting Account Opening (AO) and Account Takeover (ATO) threats. Designed risk-based authentication and step-up verification frameworks. Drove cross-functional engagement developing real-time fraud detection controls. Led evaluation and integration of advanced CIAM technologies.
• Infrastructure & Technology Leadership
• Led configuration, debugging, and support for IT solutions including technology rollouts. Managed system deployment meeting evolving infrastructure needs. Developed test suites enabling rapid infrastructure-as-code deployment.
• Researched business trends identifying strategic opportunities. Evaluated and recommended cost-effective technology solutions. Collaborated on infrastructure enablement and architecture design reviews. Monitored operational status across applications, infrastructure, networks, and databases. Drove root cause analysis for security incidents. Maintained systems ensuring operational stability while managing vendor relationships.

Apr 2018 – Mar 2023 · 4 yrs 11 mos

• Enterprise PKI & Machine Identity Management
• Designed and implemented automated solutions for digital certificates and cryptographic keys enabling machine-to-machine identity and access management across enterprise infrastructure. Led comprehensive PKI modernization integrating multiple certificate lifecycle management platforms.
• On-Premises & Cloud PKI Implementation
• Architected and deployed Venafi Trust Protection Platform for on-premises certificate lifecycle automation managing thousands of certificates enterprise-wide. Implemented Venafi TLS Protect Cloud (TLSPC) enabling cloud-native certificate management and DevOps integration.
• Deployed Keyfactor platform for unified certificate authority management providing centralized visibility across heterogeneous PKI environments. Implemented EJBCA enterprise certificate authority for secure certificate issuance, validation, and revocation.
• Retail Infrastructure & Automation
• Designed automated workflows provisioning certificates to 2,200+ retail locations for Point of Sale processors. Enabled mTLS authentication from store registers to Vantage Cloud ensuring encrypted communications across retail operations.
• Cloud Migration & Security
• Led PKI cloud migration strategy, planning use cases for hybrid deployments. Collaborated with stakeholders implementing scalable, resilient infrastructure. Upgraded PKI systems ensuring performance improvements and enterprise-wide automation.
• Drove engagement with cybersecurity teams improving certificate security posture. Partnered with application owners remediating vulnerable certificates. Implemented Venafi API integrations ensuring TLS encryption and authentication protecting against data tampering and eavesdropping.
• Technical Leadership
• Developed enterprise infrastructure including network, hardware, database, and cloud deployments. Mentored junior engineers building team capabilities supporting critical PKI functions.