Jan 2022 – Jan 2023 · 1 yr · New York, United States

• Responsible for business development, sales, and delivery of Professional Services engagement for Strategic East, I managed 18 strategic accounts in North America with keen focus on customer success in adopting Confluent Kafka technology. Designed workshop to align customer business initiatives with Confluent art of possibility, which delivered clear roadmap with risk mitigation strategy to Confluent customers (now standardized offering across company). Reviewed current backlog, cost, and margins on existing projects, and help manage Salesforce pipeline for professional services business in quarter, as part of weekly forecasting process with AVP Americas for professional services and AVP sales for Americas strategic team.
• By reviewing program charter with customers I help customer/implementation partner PM team to identify opportunities to utilize software investments while also managing and mitigating risks associated with implementation cycle.
• Assumed following responsibilities as member of customer success group:
• Worked with account executives/sales group to define and continuously monitor success strategy for individual accounts; involved using knowledge from past engagements through reports, status review of current projects, and possible opportunities for newer engagements.
• Synchronized with global support group to identify recurring challenges encountered by customers using analytical data from support and either presented data to appropriate engineering teams to bring visibility and escalation required using systems like JIRA, or worked with account executives to propose alternative solution to responsible parties, including partner organizations.

Jan 2021 – Jan 2022 · 1 yr · New York, United States · Hybrid

• Served key role in Global Data Governance steering committee team (office of CDO) at Barclays International Bank, specifically focusing on governance of metadata. Helped create standardized process to interview data owners, stewards, and consumers to identify and analyze metadata for various data domains like Customer, Instruments, Securities, and Markets.
• Led the effort to coordinate with multiple business teams within Barclays to identify or discover, define, and catalogue the metadata elements as part of the larger governance initiative. This included identifying roles and responsibilities for the identified critical data elements (CDEs), metadata, horizontal and vertical lineage, data quality measures and controls, identifying correct source for the information and so on.
• Managed the steering committee governance meetings as the metadata stakeholder with responsibility to create monthly reports for the Data Council and CDO Forum, including stakeholder management of Council members (Domain scorecards)

Jan 2019 – Jan 2020 · 1 yr

• In this key leadership role reporting into the Professional Services SVP, Tushar had following responsibilities
• Help create, sell, and deliver offerings for following
• Metadata management: Key part of Data Governance initiatives today is an undertaking to create metadata management system that will ensure end to end visibility of vertical and horizontal lineage of data elements. This enables the Analytics and BI teams as well as the compliance and regulations teams. Tushar helped create a metadata management offering that will ensure harvesting, cataloging, and visualizing metadata to kick start this initiative
• Customer 360 – An industry norm, every large organization can benefit from a 360 understanding of their customer to create an experience based relationship with their target market. Customer360 program was designed to bring data from reference, master, operational, and streaming/real-time sources to create a unique picture of organizations customers that will help the companies make the right decision at right time.
• Scale and expand Data Management Professional Services organization that helps sell, deliver, and enables customers, primarily on cloud-based TIBCO Data Management platform
• Tushar helped scale the data management business for TIBCO across the North American region. The objective was to align with sales delivery team and use the GTM solutions to enable quick wins, high impact delivery, and improving customer satisfaction. Tushar helped to grow the Data Management business by adding approximately 4 new logos each quarter for the company through rapid sales cycles accelerated by the GTM solutions.

Jan 2007 – Jan 2019 · 12 yrs

• Tushar, in both sales and post sales capacity, managed several fortune-500 customer engagements, and high-performing individuals in a global delivery model, focusing on Data Management Solutions like Customer 360, Data in Context - Complex Event Processing, Compliance and Regulations management through Metadata, Data Monetization, and Data Focused Predictive Architectures.
• Played a key role as technology liaison with key stakeholders (Enterprise Architects, VP’s, C – Level executives) in understanding business objectives and mapping technologies leading to resolving complex business problems.
• Created world class MDM | metadata solutions, that included gathering and analyzing business requirements, producing logical architecture, transformation programs, planning and implementing large enterprise solutions that enable the governance strategy for office of CDO (Chief Data Officer).
• Aligned IT with business strategies through agile methodologies that leveraged business and technical architectures, information workflow, use case analysis, and risk assessment that resulted in driving successful product adoption.
• Drove strategic company-wide data transformation, management, and governance programs for key customers including Goya Foods, JPMorgan Chase, JetBlue, M&T bank, UTi Worldwide, Devon Energy, Comcast, Kohls, Lion Nathan Sydney, Whole Foods, Las Vegas Sands, Shaw industries.
• Recognized for a successful track record of achievement leading to multiple key performance awards.

Jan 2004 – Jan 2007 · 3 yrs

• Collaborated with Program Director and Enterprise Architecture team on the business transformation programs for data management and delivered an architectural blue print for execution
• Worked with business analysts and data analytics teams translate business requirements into functional specifications
• Defined the common data model used with Theory of Operation for data management to create patterns for acquisition (extract|transform|load – ETL processes), cleansing, distribution (synchronization and syndication), maintenance, interaction and integration of data within systems
• Designed data models and interdependency models for up to 36 data domains within the organizations
• Designed and implemented data security measures with help from Data Security architecture team
• Assisted the data governance steering committee in creating and maintaining best practices

Jan 2002 – Jan 2004 · 2 yrs · Bengaluru, Karnataka, India

• As a contractor through Wipro, Tushar worked for Ministry of Defense, Singapore, to create a marketplace application for onboarding vendors using Ariba Buyer. As part of this process, worked with business analysts to gather/analyze requirements for the module, as well as assisting with multiple phases of the certification process.

Jan 2001 – Jan 2002 · 1 yr · Mumbai, Maharashtra, India

• Tushar, as a Senior Systems Analyst, was responsible for analyzing and architecting projects particularly being developed for certain clients or on certain technology. The responsibilities include conducting requirement analysis, writing test cases and design documents and development of the project modules

Jan 2000 – Jan 2001 · 1 yr · Mumbai, Maharashtra, India

• Tushar worked with xChange21 Ltd (later named INTIQUA) in the capacity of consultant on Ariba DynamicTrade. As part of the tenure, he worked with multiple companies, including a sugarcane trading firm in Mumbai to configure DynamicTrade for setting up the marketplace. Consultant’s profile needed to analyze client’s problems related to the business scenarios and recommend possible solutions with detailed analysis. The profile also required to implement any such solutions with the complete project life cycle support.

Jan 2000 – Jan 2000 · 0 mo · Mumbai, Maharashtra, India

• Senior Software Engineer is responsible for designing parts of the project based on the requirement analysis done by the project manager/technology lead. The responsibilities include writing test cases and development of the project modules