Mar 2022 – Jan 2024 · 1 yr 10 mos · Bengaluru, Karnataka, India · On-site

• Identified issues, analyzed information and provided solutions to Zepton's problems
• ● Managed team of executives responsible for operations ,training and professional growth of
• employees.
• ● Established performance metrics to measure progress towards goals and objectives.
• ● Recruited and trained new employees to meet job requirements.
• ● Reviewed employee performance and provided ongoing feedback and coaching to drive
• performance improvement.
• ● Assigned work and monitored performance of project personnel.
• ● Resolving CX escalations.
• ● Working on Cx escalation and resolving them via mails.
• ● Worked in Express fleet project for Pan India.
• ● Worked on Attrition & CPO projects to minimize the cost.
• ● Conducting Daily Performance & Weekly RCA meets, Target vs Achieved.
• ● Planned on improvising the CSAT >95% & achieved 100%.
• ● Planned & achieved minimizing SLA TAT <10 for South Cities & overall PAN India.

Oct 2019 – Mar 2022 · 2 yrs 5 mos · Bengaluru, Karnataka, India · On-site

• Worked as Telecaller executive in sourcing team
• ● Worked in EOB Team, Connecting with De's and informing them to complete order targets
• ● Worked in Women De projects, hiring women De's, solving their problems
• ● Worked in BGV team