V Aravind — Operations Associate
Results-oriented Customer Support Leader with over 7 years of experience in managing escalations, L2 support, and driving operational excellence for e-commerce and tech startups. I have a proven track record of reducing Average Resolution Time (ART), improving CSAT, and scaling teams. I specialize in people management and process optimization. At Meesho, I was recognized as the "Best Team Leader" after automating manual refund workflows and reducing ART from 72 to 48 hours. I also built a social media team from the ground up, creating standard operating procedures (SOPs), and proactively reduced escalation volumes. My work at Udaan led to a 15-20% improvement in buyer retention per quarter. I am skilled in data analysis, reporting, and using CRM tools like Kapture and Zendesk to drive measurable improvements. My focus is on building efficient teams that deliver exceptional customer experiences and tangible business results.
Stackforce AI infers this person is a Customer Support Leader in E-commerce with a focus on operational excellence and team management.
Location: Bengaluru, Karnataka, India
Experience: 6 yrs 7 mos
Skills
- Customer Support
- Team Leadership
- Process Optimization
- Customer Satisfaction
- People Management
- Customer Engagement
- Customer Retention
- Customer Success
- Performance Improvement
Career Highlights
- Reduced Average Resolution Time from 72 to 48 hours.
- Achieved 15-20% improvement in buyer retention quarterly.
- Built a social media team and reduced escalation volumes.
Work Experience
Meesho
Team Lead (3 yrs 3 mos)
Udaan.com
Team Lead (3 yrs 4 mos)
Biocon
Intern (6 mos)
Education
Master of Science at The Oxford College of Science, No.32, 19th Main Road, 17th B Cross, Sector-4, HSR Layout, Bangalore -560 102
Bachelor of Science (BSc) at Christ University, Bangalore
PUC at National College, Basavanagudi, Bangalore-4(Autonomous)
10th at Anand shiksha Kendra, Bangalore
