Dec 2021 – Aug 2024 · 2 yrs 8 mos · Gurugram, Haryana, India · On-site

• Dark Store Planning & Operations Pan india

Aug 2020 – Dec 2021 · 1 yr 4 mos · Noida, Uttar Pradesh, India

• Key Account manager
• Data management
• Inventory management
• Handling Warehouse Teams in multiple locations
• Logistics
• Forecasting
• MIS, Reports
• Process Automation
• Reconciliations

Mar 2017 – Jul 2020 · 3 yrs 4 mos · Noida Area, India

• Operations:
•  Responsible for SLA’s and all internal KPI’s being followed by team members
•  Responsible for Day to day operations of Daily order process from Fulfillment center
•  Complete Tracking of order from Created to Delivered along with Courier & Customer Returned
• Forecasting & Inventory Management -:
•  Calculate the required inventory for next 30 Days on the basis of DOSR.
•  Taking follow-up with Merchant & all stakeholder for timely GRN of stock under Fulfillment center.
•  Timely follow for Ageing & Damage inventory for pick up from Fulfillment center
• Data Analytics & Capacity Planning -:
•  Create Daily & weekly Report for Merchant & Vendor performance for load allocation
•  Use Database for making multiple Dashboard for management analysis.
•  Using Various tool for Daily Data request for team member & for merchant repots
• Reconciliation –:
•  Co-ordinate with all FC partners for order status reconciliation on daily and weekly basis.
•  Responsible for RTO and RTV for re-stocking the shipment and tracking of daily refund closure
•  Budget reporting (plan vs. buy vs. invoice) client invoicing and all related tasks.
• Packaging –:
• Improve the quality of packaging by conducting audits in FC’S and giving feedback to improve packaging
• Find key problematic products or reasons for shipment damage via analysis of customer complaint tickets and provide solutions to reduce damages – better packaging, 5 ply boxes, specific packaging etc.
• Process owner for managing quality check & packaging guidelines across all categories of Paytm E-Commerce and ensuring adherence across pan India FC’S (Delhivery, DTDC, Blue Dart)
• Team management:
• Handling Team of FC's in various locations.
• Evaluate the individual performance of the team.
• Provide the training and motivational sessions to developed working skills.
• Optimize day to day queries related to given task on daily basis.

Sep 2014 – Feb 2017 · 2 yrs 5 mos · Noida, Uttar Pradesh

• Product Quality Audit-:
• Responsible to improve customer experience by analyzing category wise return data
• Identifying fraudulent returns through investigations and audits at the return processing centre.
• Part of central team to resolve fraud/empty shipment cases – Maintained 98% rate for resolution within TAT
• Improve product quality by conduct product quality check audits at FC’s and merchants.
• Conduct surprise audits at merchant locations for identify fraued.
• Maintain customer complaint data to identify bad performance merchant.

Jun 2011 – Aug 2014 · 3 yrs 2 mos · Noida Area, India

• Handle all category vendors.
• Maintained Inventory for upcoming orders
• Analyses and share vendor’s performance level against O2S SLA.
• Maintained weekly & monthly MIS for orders received, processed, pending & RTO of vendors.
• Monitoring the delivery of parts from the vendors as per the order due date.
• Co-ordinate with Vendors to ensure timely availability of the materials.
• Co-ordinate with Accounts department for vendor’s payment.
• Ensure for 100% dispatch with stock accuracy & good quality to customer.
• Co-ordinate with various concern departments to follow the streamline process.
• Company standard packaging guidelines adherence with the clients.
• Participate in vendor evaluation and benchmarking meetings as required by the web sourcing teams.
• Arrange vendors trainings for operate software.
• Handle new vendor evaluation part to check vendor working standard

Feb 2010 – May 2011 · 1 yr 3 mos · Gurgaon, India

•  Take care strong room inventory.
•  Maintained Inventory for upcoming orders.
•  Followed the FIFO system in warehouse for all products being stored.
•  Preparing Stock Audit Report on Month End & stock reconciliation with auditors.
•  Maintaining MIS & TAT report.
•  Upload STN, GRN, RSTN and Invoice in WMS.
•  Maintaining space utilization report on daily bases.
•  Entry of raw Data, its processing compilation, sorting etc.
•  Physical verification of stock (cycle count process).
•  Proper stacking & placement of stocks place inside the warehouse area.
•  Prepare the weekly, monthly and daily report of inventory, dispatch & daily activities in warehouse.
•  Manage shortage appropriately and inform to concern dept.
•  Manage goods return properly to avoid shortage and damage.
•  Ensure efficient, accurate & timely stock management.
•  Operate all process of operations with the help of WMS.

Aug 2009 – Jan 2010 · 5 mos · Gurgaon, India

• Key account manager of a Germany based client.
• Handling day to day operation.
• Operate warehouse of size 20k sqft. and control all the process (inward to out word).
• Maintain O2S SLA and arrange the transportation for early delivery of the orders.
• Manage customer services.
• Prepared daily or weekly Stock MIS report.
• Inventory Cycle count every month.
• Product packaging guidelines adherence.