Veronica cardona

Operations Associate

Manteca, California, United States18 yrs 10 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 15 years of experience in office management.
Expertise in payroll administration for multi-state employees.
Strong background in healthcare customer support.

Stackforce AI infers this person is a Healthcare Operations Specialist with strong payroll and office management expertise.

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Skills

Core Skills

Payroll ManagementComplianceCustomer ServiceHealthcare SupportOffice ManagementFinancial Operations

Other Skills

Workday PayrollPayroll SystemsData ManagementEmployee BenefitsCustomer SupportMedicareCollaborationProblem SolvingQuality AssuranceOffice OperationsInsurance BillingHIPAA ComplianceFinancial ReportingPatient RelationsCertified Payroll Reports

Experience

18 yrs 10 mos

Total Experience

10 yrs 6 mos

Average Tenure

18 yrs 10 mos

Current Experience

Confluent

Payroll Specialist

Jan 2023 – Jan 2024 · 1 yr

Administered bi-weekly payroll for multi-state employees, including terminations, new hires, and data updates in Workday. Processed ESPP refunds, ACH returns, and timesheets with a high degree of accuracy. Coordinated 401(k) contributions, stock adjustments, and employee benefit transactions. Ensured compliance with payroll policies, audits, and internal reporting deadlines.

Workday PayrollPayroll SystemsComplianceData ManagementEmployee BenefitsPayroll Management

Blue shield of california

Senior Service Representative

Jan 2021 – Jan 2023 · 2 yrs

Delivered frontline customer support for Medicare members, resolving eligibility, benefits, claims, and pharmacy inquiries. Assisted with prior authorizations, appeals, billing questions, and member education on benefits. Collaborated with internal teams including Health Advocates, Social Workers, and Pharmacists to connect members to wellness programs. Consistently exceeded quality assurance and call resolution goals in a high-volume environment.

Customer SupportMedicareCollaborationProblem SolvingQuality AssuranceCustomer Service+1

Riccoboni dental

Office Manager

Jan 2008 – Jan 2020 · 12 yrs

Directed day-to-day office operations, including staff training, scheduling, and workflow optimization, to enhance productivity and profitability. Managed insurance billing, claims submission, and collections, achieving a 95% accounts receivable rate. Maintained compliance with HIPAA regulations, patient confidentiality, and office policy updates. Oversaw patient relations, financial arrangements, and treatment plan presentations. Processed daily financial and operational reports to evaluate performance and improve revenue streams.

Office OperationsInsurance BillingHIPAA ComplianceFinancial ReportingPatient RelationsOffice Management+1