Vinulu Manisha — Business Development Executive

Highly motivated and smart working, results-oriented professional with over 6 years of experience in data grading and customer-focused roles. My expertise lies in actively improving user experiences, developing and implementing new policies and training programs, which has resulted in a significant 25% increase in customer satisfaction scores and a 20% decrease in complaints in my previous roles. Throughout my career, I have demonstrated exceptional skills in mentoring and coaching teams, analyzing data, and identifying areas for improvement to drive business growth. My active listening skills, attention to detail, and commitment to privacy and confidentiality have been integral to my success in transcribing and assessing audio recordings, evaluating responses within grading programs. I have contributed to requirements meetings, data mapping sessions, and analyzed extensive datasets collaboratively with the team, drawing accurate conclusions and delivering high-quality results. I take pride in my proactive approach and the implementation of innovative ideas, one of which was selected and integrated into iOS. I have a proven track record of efficiently solving problems, building professional relationships with customers, and consistently achieving excellence. In addition to my experience in data grading, I have managed a high-volume customer service environment, efficiently handling an average of 100 calls daily while maintaining a friendly and customer-focused approach. I've contributed significantly to positive customer experiences and trust in the Amazon brand by addressing diverse customer inquiries and concerns across various channels, including phone, chat, and email. In terms of my educational background, I majored in Computer Science, Mathematics, and Physics, showcasing a strong foundation in technical knowledge. I have also developed skills in languages such as Python, HTML and I am familiar with MS Office applications. Outside of work, I have successfully mentored and coached a team of customer service representatives, leading to a substantial decrease in training time and an increase in team productivity. My commitment to continuous improvement is evident in my involvement in developing and enhancing training programs and processes.

Stackforce AI infers this person is a Customer Experience and Data Analysis specialist in the AI/ML and E-commerce sectors.

Location: Leeds, England, United Kingdom

Experience: 8 yrs 4 mos