Feb 2021 – Aug 2022 · 1 yr 6 mos · Hyderabad, Telangana, India

• ❖ Prepare customer/project billing accurately and timely, including sending/uploading the invoices to the customer portal. Resolve customer inquiries and billing disputes.
• ❖ Reconcile and analyse exception reports within invoicing team and operational reports related to invoicing.
• ❖ Timely and accurate reporting to all internal and external stakeholders, and also provide timely responses to their queries.
• ❖ Monitor the A/R mailbox, including researching and resolving customer inquiries.
• ❖ Monitor customer accounts and perform consistent/diligent collection activities on past due accounts.
• ❖ Be responsible for management of projects in the PSA system throughout the entire project lifecycle, from project setup, ongoing maintenance, and project close out.
• ❖ Ensure accuracy of various project related data elements, including those that affect revenue recognition and invoicing.
• ❖ Troubleshoot any issues related to project creations, resource requests, billable/non-billable assignments, budgets, bookings and billings.
• ❖ Create employee and contractor records (User Setups) in Salesforce (Financial Force) and create assignments on the internal projects as per their practice. Deactivate and reactivate users as per the tickets received in Jira from the HCM Team.
• ❖ Run reports and follow up with employees and contractors for their time submissions and approvals.
• ❖ Make changes to billable/non billable time cards as per the requests from the PMO team and report those changes to the finance department monthly.
• ❖ Audit employee expense reports and create payable invoices for the approved expense reports.
• ❖ Perform admin related duties for the senior leadership (CEO, CRO, CFO, and CPO). Prepare and submit expense reports on their behalf.
• ❖ Audit client documentation (MSA, NDA, SOW & CR) and follow up with the respective account owners (for MSA & NDA) or with PMO Team (for SOW & CR) if they’re missing or not countersigned.

Dec 2018 – Apr 2020 · 1 yr 4 mos · Hyderabad, Telangana, India

• ❖ Review resumes/CV’s and validate the data entered by the candidate on the iCims recruiting software.
• ❖ Cleanse historic candidate profiles as per the work instructions provided by De Shaw. Eye for detail and always maintain 100% accuracy in data validation and data input.
• ❖ Find and remove any duplicate Id's created for a candidate. Name the files and delete any duplicate files that are uploaded by the candidate.

Nov 2016 – Apr 2018 · 1 yr 5 mos · Greater Hyderabad Area

• ❖ Responsible for setting up new vendors, activation, deactivation and updating current vendors' data in SAP and JDE ERP's.
• ❖ Responsible for cleansing legacy data, data enrichment and data validation. Maintained documentation for master data maintenance processes and instructional manuals in electronic format.
• ❖ Provided departmental training to other users and supported Accounts Payable and Record to Report departments with issues related to vendor data.
• ❖ Responsible for reporting on internal compliance related to vendor master data.
• ❖ Respond to clients inquires on vendor master data setup process through emails, skype chat and calls.

Oct 2011 – Feb 2014 · 2 yrs 4 mos · Greater Hyderabad Area

• ❖ Handled 60+ customer interactions per day effectively through E-mail and Chat mediums.
•  Committed to work towards first contact resolution and always made sure to give detailed, personalized, and
• polite service to ensure customer retention and satisfaction.
• ❖ Worked as an SME and helped new associates in their training.