Nov 2021 – Nov 2022 · 1 yr · Singapore

• Member of the Communication Media and Technology team within the Solution Centre of Excellence.
• Main job scope involves - Preparing proposals in response to RFPs/RFQs and RFIs, and preparing budgetary quotes. Proposals were prepared for clients such as Singtel, Commercial enterprises, and Government agencies.
• This role involves coming up with the solution, assembling proposals by consolidating responses from the various lines of business, costing and pricing, and going through the stringent bid governance and review process.

Jul 2019 – Jan 2022 · 2 yrs 6 mos · Singapore

• Was a member of the Architecture Review Board and Enterprise Architecture team. The role includes design and architecture review, governance, strategy, and providing technical direction to delivery teams across multiple regions.
• Led an initiative to deploy an APM (Application Performance Monitoring) tool across two geographical regions. Prepared a conceptual and reference architecture as part of this initiative.
• Helped streamline the processes within the Architecture review board via automation implemented using ServiceNow.
• Led an initiative related to the adoption of services offered by Google Cloud Platform. Specifically looking at cloud offerings such as Dataflow, Cloud Functions, Cloud Storage, BigQuery, and Cloud SQL.
• Involved in various initiatives related to Guest engagement and automation in the Hospitality Industry. Integrated solutions were deployed on on-premises and cloud-based infrastructure involving multiple technologies, products and frameworks.

Aug 2005 – Jun 2019 · 13 yrs 10 mos · North East, Singapore

• Key role as Solution Architect in several challenging initiatives over the years. Involved in - Preparation and Review of business cases, Requirement gathering, Scoping, Preparing of RFI/RFP, Vendor Evaluation, Impact analysis, Planning, and participation in deliveries – Waterfall and Agile, High-level solutions & Design, Migration Planning, Review of detailed designs, Review of test plans and Review of implementation plans. Architecting of solutions involving multiple vendors, in-house/offshore development teams and multiple technologies across over 120 applications.
• Also contributed to performance tuning, consolidation, and rationalizing of applications. Played a key role as an architect in major system migrations and transformation programs.
• The deliveries were across several domains such as – Digital Transformation, eKYC – Electronic Know Your Customer, Retail Sales, Customer Relationship Management, Self-care, Order Management, Billing and Invoicing, General Ledger Posting, Real-time Rating/Pricing, Credit Control, Provisioning and Service Activation, Mediation, Logistics, and Inventory, Identity Management, Payment Gateways (MPGS, Telemoney), Database Design, Orchestration and Integration (RESTFul, SOAP, CORBA, File-based …).
• Played a major role in the launching of services across various Telecommunications domains such as - Mobile, Broadband, TV, Voice, Data, and OTT.

May 2003 – Jul 2005 · 2 yrs 2 mos · Singapore

• Responsibilities included Responding to RFIs and RFPs, conducting demos, POCs and presentations to Telecom operators across the region. Areas of focus included – Provisioning and service activation, Messaging, Mediation and Integration.

May 1998 – May 2003 · 5 yrs · Singapore

• Running of Billing and Customer Care help desk providing second-level support to two mobile operators in Taiwan and one mobile operator in Thailand. Logging and tracking of defects and change requests, impact analysis, assignment of tasks to team members. Worked closely with product vendor to resolve defects raised against core product and for the delivery of enhancements.
• Delivery engagements across the region in areas related to – Customer care, Billing, Provisioning and service activation. Worked on multiple products such as – BSCS, Portal Infranet, Single View. Development using C, C++, Pro C, Oracle, Perl, Unix Shell Scripts.
• Responding to RFIs and RFPs, conducting demos, POCs and presentations to Telecom operators across the region. Areas of focus included Customer Care, Billing, Provisioning and service activation, Mediation and Integration.

Jan 1993 – Apr 1998 · 5 yrs 3 mos · Singapore

• Development of billing and dunning modules for in-house developed customer-care and billing solutions. This solution was deployed at four telecom operators in the region and one cable operator in the United Kingdom.
• Solutions deployed were developed using C, C++, and Sybase.
• Running of support and maintenance contract for customer-care and billing solution deployed at a mobile operator in Malaysia

Jan 1989 – Dec 1992 · 3 yrs 11 mos · Chennai Area, India

• Developed software for PABX and other telecommunication equipment. Solutions deployed were developed using Assembly language and C.
• Software for in-house systems – Financial Accounting, Payroll, Production Planning, and Inventory control. Solutions deployed were developed using Cobol, Basic and FoxPro.