May 2013 – Aug 2015 · 2 yrs 3 mos · Sofia

• Conduct detailed software inventories on a periodic basis.
• Provide control and monitoring of the software assets throughout all stages of their life-cycle.
• Reviews the processes of purchase, deployment, maintenance, utilization and disposal of software applications within an organization
• Applies the appropriate procedures and policies in compliance with the company standards and the clients requirements.
• Work on specific license management related projects as agreed with manager
• Generate additional reports as required by the SAM Manager
• Perform comprehensive and accurate analysis of the collected data
• Analyse and interprets Software licensing Agreements
• Own and Drive the resolution of any issues as required
• Meet individual monthly deliverable targets
• Ensure production of timely and accurate Desktop Install and ELP reports.
• Ensure all analysis stages are ‘signed off’ by Peer checking and Quality Assurance.
• Ensure that all documentation produced has language, grammar and format of a consistently high quality.
• Ensure time sheets are completed daily and all utilisation is tracked accurately in the timesheet system
• Ad hoc task orientated data analysis
• Cleansing Install data extracts
• Accurate analysis of install data extracts
• Use initiative to validate data extracts using other source information
• Use initiative to highlight any anomalies or relationships in data sets that are being analysed
• Pre-populate server templates with data form other sources
• Integrity checks of data sets in readiness for AMS report generation (e.g. update virtual infrastructure on server templates etc)
• Complete server analysis on server estates
• Ad Hoc AMS Maintenance tasks (integrity checks, entitlement uploads, estate analysis etc)
• Analyse vendor entitlement reports across multiple vendors
• Liaising with software vendors to gather accurate representation of a customers’ software entitlement.

May 2013 – Aug 2015 · 2 yrs 3 mos

• Conduct detailed software inventories on a periodic basis.
• Provide control and monitoring of the software assets throughout all stages of their life-cycle.
• Reviews the processes of purchase, deployment, maintenance, utilization and disposal of software applications within an organization
• Applies the appropriate procedures and policies in compliance with the company standards and the clients requirements.
• Work on specific license management related projects as agreed with manager
• Generate additional reports as required by the SAM Manager
• Perform comprehensive and accurate analysis of the collected data
• Analyse and interprets Software licensing Agreements
• Own and Drive the resolution of any issues as required
• Meet individual monthly deliverable targets
• Ensure production of timely and accurate Desktop Install and ELP reports.
• Ensure all analysis stages are ‘signed off’ by Peer checking and Quality Assurance.
• Ensure that all documentation produced has language, grammar and format of a consistently high quality.
• Ensure time sheets are completed daily and all utilisation is tracked accurately in the timesheet system
• Ad hoc task orientated data analysis
• Cleansing Install data extracts
• Accurate analysis of install data extracts
• Use initiative to validate data extracts using other source information
• Use initiative to highlight any anomalies or relationships in data sets that are being analysed
• Pre-populate server templates with data form other sources
• Integrity checks of data sets in readiness for AMS report generation (e.g. update virtual infrastructure on server templates etc)
• Complete server analysis on server estates
• Ad Hoc AMS Maintenance tasks (integrity checks, entitlement uploads, estate analysis etc)
• Analyse vendor entitlement reports across multiple vendors
• Liaising with software vendors to gather accurate representation of a customers’ software entitlement.

Dec 2012 – May 2013 · 5 mos

• Provide special care to Key customers
• Help resolving customer's problems at all stages of their life-cycle.
• Analyze the reasons for the technical problems
• Offer suggestions for improving the process of resolving the technical problems
• Extract and format data using Microsoft office tools
• Prepare reports for presentations
• Resolve incidents requests including troubleshooting;
• Investigate and resolve underlying problems;
• Ensure fulfillment of the requests and users' satisfaction;
• Proactive monitoring of network devices;

Oct 2010 – Dec 2012 · 2 yrs 2 mos

• Resolve incidents requests including troubleshooting;
• Investigate and resolve underlying problems;
• Ensure fulfilment of the requests and users' satisfaction;
• Proactive monitoring of network devices;
• Information for all services of the company; telesales