Yusein Shen

Business Development Executive

Zürich, Switzerland10 yrs 9 mos experience

Highly Stable

Key Highlights

Expert in driving partner growth through strategic planning.
Managed cloud software implementation for Microsoft partners.
Skilled in fostering productive relationships with stakeholders.

Stackforce AI infers this person is a SaaS Partner Account Manager with expertise in cloud solutions and customer success.

Contact

Skills

Core Skills

Account ManagementSales Target ManagementCustomer SuccessPartner ManagementTechnical Support

Other Skills

SalesforceOracle CPQSteel Brick CPQSalesloftLinkedin Sales NavigatorLushaLitmosCommunicationPhone EtiquetteWindows 11Microsoft IntuneM365Microsoft AzureMEDDIC Sales MethodologyLead Generation

About

Experienced Partner Account Manager with comprehensive knowledge of the entire sales cycle in a two-tier distribution model. Skilled in creating and executing effective partner plans and GTM strategies, I am dedicated to driving growth through strategic planning and collaboration. With a strong focus on achieving partner and distribution targets, I ensure that goals are met while fostering productive relationships that enhance business value for all stakeholders. My previous experience includes assisting nine leading Microsoft partners in the global Fasttrack Program. This involved managing cloud software implementation projects, conducting SaaS product training, and overseeing adoption and change management activities for Microsoft's Office 365 customers, encompassing both SMB and enterprise segments.

Experience

10 yrs 9 mos

Total Experience

3 yrs 6 mos

Average Tenure

Current Experience

Progress

2 roles

Partner Account Manager, Senior

Promoted

Nov 2020 – Nov 2025 · 5 yrs

Tools: Salesforce, Oracle CPQ, Steel Brick CPQ, Salesloft, Linkedin Sales Navigator, Lusha, Litmos
Establish productive and professional relationships with key stakeholders in assigned partner accounts.
Coordinate with the internal Progress teams, including Pre-Sales Support, Customer Service, and Management team to align with partner performance objectives and expectations.
Run the partner target program periodically with all partners to meet assigned targets for profitable sales volume and strategic objectives in assigned partner accounts.
Proactively lead a joint partner GTM program that develops mutual performance objectives, financial targets, and critical milestones associated with a productive partner relationship.
Proactively sell through partner organizations to end customers in coordination with partner sales resources.
Responsible for managing the training/certification and development needs of each partner and up-scaling them.
Manages potential channel conflict with other sales channels by fostering excellent communication internally and externally, and through strict adherence to channel rules of engagement.
Be the internal voice to Progress on the partner program challenges and product-related challenges coming up from partners.
Responsible for sales and revenue channels and generating periodic reports on various strategic activities.
Joint collaboration with Field Sales & Inside Sales team to develop partner programs.
Joint marketing activities with partners to increase visibility and spread reach.
Analyze partner performances on a quarterly basis and provide feedback for improvement, observe any unusual business patterns, and ensure partners maintain high levels of customer satisfaction.
Manage the deal registration process for partners and validate the pipeline development activities of partners.

SalesforceOracle CPQSteel Brick CPQSalesloftLinkedin Sales NavigatorLusha+3

Business Development

Feb 2020 – Nov 2020 · 9 mos

CommunicationPhone Etiquette

Microsoft

2 roles

Fasttrack Partner Manager

Feb 2018 – Dec 2019 · 1 yr 10 mos

Partner Manager is a SPOC within the FastTrack team dedicated to customer success focused on
assisting partners with FastTrack resources and tools to drive efficiency. Partner manager understands partners business and technology needs, decision-making structure, sales and delivery processes, partner satisfaction and anything else that help to establish their status as a trusted advisor and foster strong relationships both with partners and Microsoft field.
Manage and lead a specific set of Microsoft FastTrack Ready Partners to deliver technical and adoption activities to our joint customers
Understand the partner eco-system within Microsoft and help partners leverage it for their success within the program
Understand the partner’s business values and goals and influence them to change their business process to be more effective in driving M365 deployment by embedding the FastTrack ready program into their strategy.
Develop foster and maintain effective working relationships with engineering, marketing, Enterprise Services\Support and field sales and partner teams to deliver key business metrics
Establish a rhythm of business to stay engaged and informed about the partner's strategy, business priorities, investments and execution
Present at international partner events organised for the FastTrack Ready Partners community and assist with event planning, present content to partners.
Work with the Microsoft Program Team to continuously improve the partner program and
processes.

Customer SuccessPartner Management

FastTrack Manager

Aug 2016 – Feb 2018 · 1 yr 6 mos

Fasttrack Manager is responsible moving customers to cloud and acts as single point of contact for all onboarding/fasttrack related escalations from customer side.
Act as the primary technical point of contact for customer onboarding and escalations into Microsoft 365 (M365) cloud environments.
Lead end-to-end onboarding across Office 365 workloads, including Exchange Online, Teams, SharePoint, and OneDrive, following FastTrack methodologies.
Drive identity and security implementations using Azure AD (Entra ID), including hybrid identity, MFA, and Conditional Access policies aligned to Zero Trust principles.
Support device and application management through Microsoft Intune, including enrollment, compliance, and app deployment.
Deliver technical adoption programs post-onboarding, ensuring customers effectively use M365 services and maximize business value.
Track onboarding performance, provide continuous improvement insights, and maintain strong customer relationships to drive CSAT and business outcomes.

Customer SuccessTechnical Support