Mar 2024 – Sep 2024 · 6 mos · Dehradun, Uttarakhand, India · On-site

• Strategy & BDM - building and growing homestay & food and beverages business which includes cloud kitchen, cafe and frozen food distribution in Mumbai & Dehradun.

Sep 2023 – Mar 2024 · 6 mos · India · Remote

• Raise funds, collaborations, tie ups, networking, grow community.

Sep 2022 – Aug 2023 · 11 mos · Mumbai, Maharashtra, India · On-site

• Chief Executive Officer of diagnostics venture of Modi Enterprise mapped to Indofil Industries Limited
• Double headed Indofil as People strategy Head and Project Diagnostics head / CEO (diagnostic unit).

Jul 2020 – Aug 2022 · 2 yrs 1 mo · New Delhi, Delhi, India · On-site

• This company is a Healthtech Startup. My role here was to-
• 📌Perform business modelling, strategy, planning, and execution of a Health-tech project with a long-term plan and budget of 8 crores to maximise the ROI and improve business development.
• 📌Design and execute marketing, acquisition and distribution. Develop technology and device strategies.
• 📌Establish tie-ups and collaborations with healthcare institutions and launch promotional campaigns for a unique healthcare at doorstep initiative for elders in 4 RWAs in New Delhi.

Aug 2019 – Jul 2020 · 11 mos · India · On-site

• Starwalk Services carries out business process outsourcing for clients to optimise their business's dynamic requirements. As a COO I-
• 📌 Provide business and strategic consultancy covering all revenue, marketing, acquisition, expansion, and collaboration-related aspects of business for clients like A3 Charge, Forensic Investigations, and consultancy services, dynamic world education community.
• 📌 Appointed 30 + channel partners across India in just 3 months.
• 📌 Enrollment of 3 education institutions for collaboration.
• 📌 5 schools in pipeline for appointment at time of leaving organ.
• 📌 Plan growth strategies for Broadi-fi, which later got selected for the IIM-B accelerator program.
• 📌 Act as a business partner of Hindustan Wellness Pathology Pvt Ltd for customer acquisition in Noida and Meerut.

Sep 2008 – Aug 2019 · 10 yrs 11 mos · North Region CS Head · On-site

• Aircel provides telecommunication services. My role here was to-
• 📌 Roll out operations, stores, agencies, and call centres in HR, RJ, UPW, PB, JK, DL.
• 📌 Elevate from State CS head to Region CS head.
• 📌 Responsible for customer experience pre & post-sale in the prepaid and postpaid domain, managing call centres, and retail service delivery in the region/circle.
• 📌 Design and deploy segmented approach for differential service strategy, consistently achieving high scores on regulatory parameters.
• 📌 Run a profitable chain of COCO & FOFO stores - sales & service.
• 📌 Establish and manage one of the best service delivery models in the industry at the best value for money.

Jan 2007 – Jan 2008 · 1 yr · Meerut, Uttar Pradesh, India · On-site

• Reliance Communications provides telecommunication services. My role here was to-
• 📌 Manage customer service including acquisition, retention, channel care, and collection at 10 Reliance web worlds, 45 web world express, and 55 mini Web worlds across UPW & Uttranchal.
• 📌 Manage cost of collection and bad debt.

Jan 2003 – Jan 2007 · 4 yrs · New Delhi, Delhi, India

• Idea Cellular Ltd is a telecommunications company. My role here was to-
• 📌 Handle a portfolio of 15 crores, 2.75 lac postpaid base, and 22000 gross adds per month.
• 📌 Improve collection from 75% to 95% of a monthly revenue portfolio of 140 millions.
• 📌 Reduce bad debt from 7% to under 3% in 3 quarters.
• 📌 Retain large Corporate Accounts from aggressive competition and maintain churn rate under 2%.
• 📌 Successfully obtain 15% new business orders from existing serviced clients.

Jan 2002 – Jan 2003 · 1 yr · Chandigarh Area, India · On-site

• Bharti Mobile provides telecommunication services. My role here was to-
• 📌 Manage customer retention operations for effective Customer Care/Retention in Punjab, Haryana, and HP Postpaid Subscribers.
• 📌 Manage channel/dealer helpdesk.
• 📌 Effectively manage and handle a 40-seat Inbound Call Center in Punjab, a 10-seat Retention Call Center, a 115-seat Outbound Call Centre in Punjab, Haryana, and HP.

May 2000 – Jan 2002 · 1 yr 8 mos · Meerut, Uttar Pradesh, India · On-site

• Escotel provides mobile solution services. My role here was to-
• 📌 Manage loyalty management of postpaid subscribers with an annual budget of 10 Million.
• 📌 Personally manage op 100 HNI of UPW ensuring 3X revenue growth & 100% retention.
• 📌 Got the “Best Call centre officer” consistently for 1 year.
• 📌 Create CVM index for segmenting consumers basis there vintage, usage of services, revenue and potential. This was adopted across the industry later.