Naman Bhasin

CEO

Ghaziabad, Uttar Pradesh, India3 yrs 8 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in developing immersive VR training content.
Strong background in technical support for agricultural technology.
Proven ability to manage cross-functional teams effectively.

Stackforce AI infers this person is a skilled professional in Agriculture Technology with expertise in Virtual Reality and Technical Support.

Contact

Skills

Core Skills

Virtual Reality (vr)Customer ExperienceData AnalysisTechnical SupportField OperationsProduct SupportDesign

Other Skills

AutoCADAutodesk Fusion 360Automobile BasicsCATIACommunicationCross-functional CoordinationDevelopmentElectric BikeFabricationGermanManagement Information Systems (MIS)Microsoft ExcelMicrosoft OfficeMultitaskingOffice 365

About

CX & VR Lead at CNH Industrial, specializing in both technical and non-technical customer support. I’m actively involved in developing advanced, immersive training content using Virtual Reality (VR) platforms to elevate learning experiences. Additionally, I contribute to the integration and implementation of cutting-edge Precision Farming tools and technologies, helping drive innovation and smarter farming practices across the industry. A minor role of mine consists of providing field support for Tier IV units and visiting field (if required) to witness case/provide resolution.

Experience

3 yrs 8 mos

Total Experience

3 yrs 8 mos

Average Tenure

3 yrs 8 mos

Current Experience

Cnh

3 roles

CX & VR Lead

Promoted

Apr 2025 – Present · 1 yr · On-site

1. Development and training set up for Case IH Sugarcane Harvester A4000-4010 content on Virtual Reality platform
2. Service Technical Specialist for CNH Telematics - AG segment
3.Management and support on CNH Diagnostic tool for India & SAARC Region
4. After sales system's trainer for New dealer principles, their manpower and Internal staff
5. Managing monthly depot audit activity across all depots -India
6. Assistance in implementation of frequent activities planned for smooth functioning of product in field with regional service team and dealer network
7. Contribution in CNH Command center for developing CX reports, Monitoring of dealer & their progress

Virtual Reality (VR)Customer ExperiencePrecision technologyCross-functional CoordinationData AnalysisTeam Management+2

Technical Support Engineer

Promoted

Mar 2024 – Apr 2025 · 1 yr 1 mo · On-site

1. Working as a Technical support for India & SAARC region providing assistance in field issues related to Higher HP Trem-IV units
2. Frequent field visits to witness/provide resolution to L4 complaints for Trem-IV units
3. Development and management of product based training of CNH Sugarcane harvester on Virtual reality platform
4. Management of CNH Telematics system for department
5. Support and management of CNH Electronic diagnostic tool for field counterparts & dealer network
6. Assistance in implementation of frequent activities planned for smooth functioning of product in field with regional service team and dealer network
7. Monthly orientation of After market solutions organisation to CNH internal staff
8. Providing training of online systems developed for Aftersales organisations to CNH internal staff, Dealer manpower e.t.c
9. Hands on experience on PDI of HHP Imported units (<210)

Technical SupportField OperationsVirtual Reality (VR)TelematicsTraining

Graduate Engineering Trainee

Aug 2022 – Mar 2024 · 1 yr 7 mos · On-site

GET in AMS-Product support , Trained on HHP (<60) Trem- IV Units
Responsibilities:
1. Assisting in planning & implementation of field activities related to Trem-IV units & Trem-V Imported units (< 210 HP)
2. Providing field support in Indian region for higher HP Trem-IV & Trem- V Imported units
3. Performing & Managing weekly CPA activity with different expertise to work on betterment of products according to market feedback
4.Development of new telematics device & managing previous telematics portal, Device for product support
5. Providing training to CNH internal staff about After market solutions organisation
6. Providing system’s knowledge associated with after sales to Dealer manpower
7. Preparation of weekly Product support dashboard & monthly MIS reports

Field OperationsProduct SupportTelematicsTraining

Tata technologies

Internship Trainee

Jan 2022 – Apr 2022 · 3 mos · Pune, Maharashtra, India

Designed and fabricated an electric bike. In this internship the complete design, analysis and fabrication of e-bike was done.

DesignFabricationElectric Bike

Fraternity of mechanical and automotive engineers

Internship Trainee

Jun 2021 – Jul 2021 · 1 mo · Telangana, India

Internship topic- Design and development of an electric formulae car. Attended this 6 week online internship and designed electric formulae car also learnt the basics of an automobile.

DesignDevelopmentAutomobile Basics