Anshika Kapur

CEO

Gurugram, Haryana, India18 yrs experience
Highly Stable

Key Highlights

  • Led global revenue operations across 15+ countries.
  • Built India operations from scratch for scalability.
  • Implemented automation initiatives to improve efficiency.
Stackforce AI infers this person is a SaaS operations leader with expertise in revenue and customer experience management.

Contact

anshika.kapur@gmail.comLinkedIn

Skills

Core Skills

Global Revenue & Shared Services LeadershipBusiness Process Transformation & AutomationCustomer Experience & Service Delivery Excellence

Other Skills

BPOBusiness ContinuityBusiness DevelopmentBusiness Process TransformationCRMChange ManagementCompetitive AnalysisContent DevelopmentCustomer Experience (CX)Customer Relationship Management (CRM)Direct SalesEmployee EngagementEmployee TrainingExcel & Google AnalyticsGong

About

As a global operations leader with 19+ years of experience, I am passionate about transforming complex business processes into seamless, high-performing operations that drive growth, customer satisfaction, and strategic outcomes. I thrive at the intersection of revenue, customer experience, and operational excellence, building systems and teams that scale across geographies and functions. Career Highlights: · Led global revenue operations processes across 15+ countries, boosting sales predictability and conversions. · Built India operations from scratch, establishing scalable support and shared services. · Implemented automation initiatives to streamline workflows and improve efficiency. · Centralised multi-region operations, achieving efficiency gains and cost optimisation. · Expanded vendor networks and managed high-performing distributed teams with strong SLA adherence. Core Strengths: · Global Revenue & Shared Services Leadership · Customer Experience & Service Delivery Excellence · Business Process Transformation & Automation · Pre-Sales & Post-Sales Operations Strategy · Stakeholder Engagement & Cross-functional Collaboration My leadership approach focuses on clarity, collaboration, and creating an environment where teams can deliver their best. I am deeply motivated by solving operational challenges, enhancing customer experience, and enabling organisations to scale with confidence. Industry & Technical Expertise: · Experienced in digital marketplaces, B2B/B2C sales ecosystems, and revenue operations. · Proficient in Salesforce, LeanData, Gong, Google Analytics, and workflow automation to streamline operations and drive measurable impact. Let's connect and collaborate for mutual success.

Experience

The knot worldwide

5 roles

Global Director – Revenue Operations

Promoted

Jul 2024 – Oct 2025 · 1 yr 3 mos · Gurugram, Haryana, India

  • . Led revenue operations across multiple regions, establishing structured strategies for predictable new-business inflow.
  • · Designed frameworks for lead prioritisation and intelligent routing to support global sales teams.
  • · Introduced automation-driven workflows and advanced RevOps tools to boost efficiency and conversion.
  • · Oversaw post-sales operations across 15 countries, ensuring compliance, accuracy, and SLA adherence.
Service Delivery ExcellenceCustomer Experience (CX)Business Process TransformationProcess AutomationOnboarding & Transition ManagementChange Management+14

Business Head – India & Director (Global Support Operations)

Jul 2021 – Jun 2024 · 2 yrs 11 mos · Gurugram, Haryana, India

  • . Managed India operations, aligning sales and support teams with organisational goals.
  • · Streamlined global support functions with standardised, scalable processes.
  • · Implemented performance metrics to monitor service quality and SLA compliance.
  • · Drove change initiatives to improve efficiency, scalability, and customer experience.
  • · Coordinated cross-functional efforts to ensure operational strategies delivered measurable impact.
Service Delivery ExcellenceCustomer Experience (CX)Business Process TransformationProcess AutomationOnboarding & Transition ManagementChange Management+14

Director India Operations & Global Shared Services

Promoted

Apr 2020 – Jun 2021 · 1 yr 2 mos · Gurugram, Haryana, India

  • . Led global operations, including contract management, enrichment, and lifecycle processes.
  • · Developed KPI frameworks to strengthen accountability and performance governance.
  • · Optimized distributed team models to deliver high-quality service at scale.
  • · Embedded continuous improvement initiatives to enhance accuracy, compliance, and efficiency.
  • · Standardized global support processes to achieve cost-effective scalability.
Service Delivery ExcellenceCustomer Experience (CX)Business Process TransformationProcess AutomationOnboarding & Transition ManagementChange Management+14

Associate Director (Head) India Operations

May 2018 – Mar 2020 · 1 yr 10 mos · Gurugram, Haryana, India

Service Delivery ExcellenceCustomer Experience (CX)Business Process TransformationProcess AutomationOnboarding & Transition ManagementChange Management+12

Senior Manager – India Operations

Oct 2017 – Apr 2018 · 6 mos · Gurugram, Haryana, India

  • . Built India operations from scratch, including customer support (voice/Non Voice), content, Pre-sales.
  • · Established workforce planning, hiring, and structured processes for consistency and scalability.
  • · Created the foundation for India’s operational presence to support global expansion.
  • · Focused on building high-performing teams and operational excellence.
Service Delivery ExcellenceCustomer Experience (CX)Business Process TransformationProcess AutomationOnboarding & Transition ManagementChange Management+12

Info edge india ltd

2 roles

Senior Manager (information Quality/Pre sales/Revenue Operations)

Apr 2014 – Dec 2017 · 3 yrs 8 mos · Noida, Uttar Pradesh, India · On-site

  • . Managed Quality of Database (Pre sales) on 99acres.com Website
  • . Managing external vendors for sourcing, negotiating and finalizing charters, Quality checks
  • . Managing internal sourcing and automation by collaborating with Tech teams
  • . Built a high-performing Information Quality team to enhance content accuracy and integrity.
  • · Developed SOPs and governance models to maintain consistency and timely updates.
  • · Reduced listing discrepancies and improved customer experience through cross-functional collaboration.
Service Delivery ExcellenceCustomer Experience (CX)Business Process TransformationProcess AutomationOnboarding & Transition ManagementChange Management+12

Senior Group Manager (B2C Sales & Customer Support) Naukri.com

Sep 2012 – Mar 2014 · 1 yr 6 mos · Noida, Uttar Pradesh, India · On-site

  • . Managed the B2C Vertical for Naukri.com (Resume Services Business)
  • . Oversaw branch operations across North, South, and East India, ensuring consistent performance.
  • · Revived key accounts and standardized operational metrics across branches.
  • · Aligned branch strategies with organizational goals to support sustainable growth.
Service Delivery ExcellenceCustomer Experience (CX)Business Process TransformationProcess AutomationOnboarding & Transition ManagementChange Management+12

Times group

Revenue Operations (sales process and quality)

Aug 2010 – Aug 2012 · 2 yrs

  • · Strengthened customer-facing processes and built team capabilities for B2B/B2C operations.
  • · Partnered with product and operations teams to enhance sales workflows.
  • · Led nationwide training initiatives, improving service delivery, quality governance, and stakeholder engagement.
Service Delivery ExcellenceCustomer Experience (CX)Business Process TransformationProcess AutomationOnboarding & Transition ManagementChange Management+12

Dlf pramerica

training manager

Feb 2010 – Aug 2010 · 6 mos

  • Part of training and development of sales force.
  • Actively involved in the hiring process.
  • monitoring the first 90 day productivity closely.
  • continual conceptualization of ideas to bridge the identified gaps in training and sales related activities.
  • Content development.
  • Startegic Intiatives at the branch level
Service Delivery ExcellenceCustomer Experience (CX)Business Process TransformationProcess AutomationOnboarding & Transition ManagementChange Management+13

Aviva life insurance

training mananger

Apr 2008 – Jan 2010 · 1 yr 9 mos

Service Delivery ExcellenceCustomer Experience (CX)Business Process TransformationProcess AutomationOnboarding & Transition ManagementChange Management+12

Max new york life insurance co. ltd

Sales Manager

Feb 2007 – Mar 2008 · 1 yr 1 mo

Service Delivery ExcellenceCustomer Experience (CX)Business Process TransformationProcess AutomationOnboarding & Transition ManagementChange Management+12

Education

Sri Venkateshwara College

Bcom (Hons)

Jan 2001 – Jan 2004

Amity University

MBA - International Business & Finance

Jan 2005 – Jan 2007

DPS MATHURA ROAD