Sep 2025 – Present · 6 mos

Feb 2023 – Sep 2025 · 2 yrs 7 mos

• Owner of multiple chat applications which offers post order chat support to customers.
• Worked and led multiple high-impact initiatives involving GenAI integration in chatbot,
• Migration of chatbot to self-selve platform, Options Revamp in chatbot resulting in annual
• savings of more than Rs. 75 Crores
• Designed and developed a new chatbot for 24x7 Help Center page of Flipkart to address
• non order queries resulting in annual savings of Rs. 20 Crores
• Worked in running NFR tests, optimising and scaling nearly all our backend chat systems
• for big sale events in 2023 from 3x to 7x
• Involved in hiring as an interviewer for technical competencies for SDE1s, interns, and
• consultant engineers.

Jun 2021 – Feb 2023 · 1 yr 8 mos

• Worked on multiple initiatives involving LowASP construct in chat flows, Migration to an
• in-house chat platform to insure zero message loss resulting in annual savings of more
• than Rs. 90 Crores and better user experience.
• Worked on migration of 20+ services to kubernetes reducing VM footprint of team by
• 200 cores, also migrating multiple databases to managed solutions to reduce KTLO
• Worked in running NFR tests, optimising and scaling nearly all our backend chat systems
• for big sale events in 2022 from 1.5x to 7x
• Automated multiple on-call issue resolutions through self-serve UI creation, significantly
• reducing resolution time and freeing up developer bandwidth.

Jan 2021 – Jun 2021 · 5 mos

• Developed a data pipeline for streaming data from source Kafka to sink Elasticsearch/ Hbase along with processing before ingestion to sink.
• Migrated reporting use cases to in-house managed reporting platform reducing KTLO