Apr 2023 – Sep 2025 · 2 yrs 5 mos · Raipur, Chhattisgarh, India · On-site

• At Urban Switchers, a growing service-based startup, I wore multiple hats in a small three-member team, adapting to evolving business needs. Starting as an Application Support Engineer, I ensured smooth operations of internal systems and customer platforms. Within months, I was entrusted with expanded leadership responsibilities, overseeing all departments in the Chhattisgarh branch. Collaborating closely with the founders, we transformed operations from a basic pickup-and-drop model to full-scale rental services. I managed daily operations, led a dynamic team, drove service launches, optimized processes, and maintained high customer satisfaction — developing strong skills in operations management, decision-making, technical support, and cross-functional teamwork.