Jan 2024 – Present · 2 yrs 2 mos

• > Delivered 50% revenue growth, 65% user growth, 213% NPS growth (from 24 to 75), and 98% performance improvement by leading the product vision, strategy, and execution for an early-stage consumer product. Foundationally built the business case for this new initiative, secured senior leadership buy-in, aligned stakeholders, and rapidly helped grow the engineering team to 3x its original size.
• > Built a proprietary Fair Market Value platform using Generative AI to save on ~$250,000 annually.
• > Launched an "Upload & Autofill" workflow, enabling ~3 million users to reduce manual data entry by 90%. This resulted in a 23-point increase in PRS. Led cross-functional collaboration with 15+ engineering, design (UX), business, tax, research & product marketing partners globally.
• > Led the UX and technical rebuild of a consumer year-round data tracking app, resulting in 30% user growth, 22-point increase in PRS (from 44 to 66) and a 52% improvement in performance. Drove user research independently, defined goals, scoped the MVP, and launched it at full scale in a highly ambiguous environment.

May 2022 – Jan 2024 · 1 yr 8 mos

• > Created a new OAuth workflow for ~2 million users to securely import their bank data. Iteratively developed and refined based on in-product metrics and active monitoring of customer feedback.
• > Shipped a feature enabling ~500,000 TurboTax customers to seamlessly import their tax data from the online version to the desktop version, saving them 95% of their data import time.
• > Led an initiative to deliver the TurboTax Mobile in Spanish as a competitive differentiator, resulting in a new product offering with a PRS of 84 and a 66% lift in app starts among Spanish-speaking users.
• > Selected as 1 of 5 finalists amongst 400 participants worldwide in the Intuit Consumer Group "Shark Tank" entrepreneurial event to pitch the next multi-billion-dollar business idea to executive leadership in San Diego.
• > Designed a self-serve "product playground" for cross functional partners, increasing operational support efficiency by 50%.

Jan 2022 – Apr 2022 · 3 mos

• > Launched a 0-to-1, patented personalised messaging and configuration engine that scaled to over 500 million configurations with 99.99% availability, serving diverse products across the organization and achieving internal product-market fit (PMF).

Aug 2019 – Dec 2021 · 2 yrs 4 mos

• > Overhauled the installation experience for a consumer product, leading to a 50% increase in installation speed and an 84% reduction in crashes.
• > Shipped a real-time product performance monitoring and alerting system that reduced the detection time of customer issues by 96% for key workflows.

Aug 2018 – Aug 2019 · 1 yr

• > Led end-to-end execution of a research project analyzing more than 100 Million records of user clickstream data to infer behavioral patterns using machine learning algorithms. This project was open-sourced by Intuit.
• > Analyzed 5 million customers' user data using SQL and machine learning, in collaboration with data scientists, to derive valuable insights into user profiles and demographics for a research study to inform the product roadmap.

Jan 2018 – Jun 2018 · 5 mos · Bengaluru, Karnataka, India

Jun 2017 – Jul 2017 · 1 mo · Bengaluru Area, India