Jan 2024 – Present · 2 yrs 2 mos · Bengaluru, Karnataka, India

• ProductLogz, a Pillexis Labs product.
• All in One Feedback Management software.
• Collect & organise Feature Requests, conduct user research with in App Surveys,
• publish Roadmaps & Changelogs with User Notifications

Apr 2019 – Nov 2024 · 5 yrs 7 mos · Greater Bengaluru Area · On-site

Jul 2018 – Feb 2019 · 7 mos · Bangalore Urban, Karnataka, India · On-site

• Improved existing code base written in React
• Revamped UI and web-app interface for customer-facing SASS application.
• Played a vital role in the creation of the Order Management System.
• Experimented with various tech stacks including Angular, React & python.

Aug 2017 – Jul 2018 · 11 mos · Bengaluru, Karnataka, India · On-site

• Building customer support for e-commerce:
• Led the development and scaling of Mezchip, an e-commerce customer support platform, ensuring smooth integration across multiple communication channels (email, Facebook Messenger, WhatsApp, etc.).
• Architected and maintained the system using React.js, Python-Flask for a lightweight and scalable server-side framework.
• Streamlined multi-channel support by integrating e-commerce stores with platforms like WooCommerce and Instamojo, providing a unified view for support agents.
• Led a team of interns working on various projects, including team management tools and developing an SDK for an online chat system

Aug 2016 – Jul 2017 · 11 mos · Bangalore

• Implementation of Company's new E-commerce website ( https://www.guarented.com/ ) from scratch. Compatible with all major browsers.
• Design and implementation of ADMIN interface, being used by operations and support teams to process orders and procurement of items from the warehouse, on day to day basis.
• Development of email templates (order related emails), optimized for all devices.
• Created GUARENTED RETURNS PLAN portal ( https://investors.guarented.com/), crowd funding model OF Guarented.
• Successfully took responsibility for all 3 products of Guarented, which serves an audience of around 12k+ users every month.
• Successfully revamped the entire e-commerce portal twice in a span of one year.

Oct 2015 – Jun 2016 · 8 mos · Noida, Uttar Pradesh, India

• Implementation of company’s website and email signatures.
• Created daily analytic reports of various metrics, sent by email using Python
• Design and implementation of in-house analytics platform ‘PRISM’ in AngularJS.
• Ensured efficient and correct implementation throughout the platform’s release cycles.
• Identified user needs and provided strategic inputs in making the product more user friendly and robust

Jul 2014 – Sep 2015 · 1 yr 2 mos · Greater Bengaluru Area

• Joined the company as Full-stack developer and was one of the first employees at Retention.ai
• Design and implementation of product dashboard in AngularJS.
• Designed and Developed Segment feature, which incorporated quick searching and filtering, enabling users to do all kind of mutable searches.
• Developed the reusable data visualisation modules for the product.
• Created panel of all users to be used for analytics using Python and Bootstrap.

Jan 2013 – Nov 2013 · 10 mos

• Creating content for YourStory Platform which also included StudentStory.in (a sister concern of Yourstory.in)