Nov 2024 – Jan 2025 · 2 mos · Hamilton, Waikato, New Zealand · Hybrid

• Led QA for an HR Operations portal with Wix-Salesforce registration system. Developed and maintained Playwright + TypeScript UI automation and regression suites to validate end-to-end flows.
• Implemented JavaScript (Wix Velo) test hooks and validated Salesforce integrations using Postman, created collections and automated smoke API checks.
• Established QA processes (test strategy, version control, CI-triggered runs, sprint-based testing) to raise release quality and shorten feedback loops.
• Managed defect triage in Odoo Projects, and coordinated test delivery with project managers and developers.

May 2023 – Feb 2024 · 9 mos · Hybrid

• Senior tester for a MERN-based configuration portal supporting a Conversational AI application (Voice & SMS) pilot (initial rollout to ~10 stores).
• Architected Playwright + TypeScript framework (POM, fixtures), implemented env-based configs and faker test data - reduced code duplication and test development time by ~40%.
• Integrated suites into CI (parallel runs, retries, HTML reports), cut full test cycle time by ~60% and enabled gating checks that caught ~30% of regressions pre-release.
• Authored ~300 automated tests and collaborated with architects, engineers, BAs and store managers to own test strategy and rollout readiness.

Jul 2021 – Apr 2023 · 1 yr 9 mos · Hybrid

• Performed automation and manual testing for customer-facing chat/voice bots and IVR using Cyara and Postman, supported high-volume services (~10 million IVR/voice calls/week and ~4 million SMS per week).
• Developed 9 Cyara-based regression suites plus separate store open/closed-hours suites, automated execution tied to deployments.
• Designed, developed and maintained fortnightly production automation runs to validate end-user application health, reducing manual regression effort by ~50%.
• Implemented CI/CD pipelines for Cyara and deployment automation, reducing vendor dependency and external testing costs by ~45% and cutting test turnaround time by ~60%.
• Performed performance/load testing for high-volume scenarios (validated scalability for thousands of concurrent sessions) and used JMeter to validate throughput and stability.

Apr 2020 – Jun 2021 · 1 yr 2 mos · Hyderabad, Telangana, India

• Conducted API testing using Postman to validate backend integrations and API contracts, created Postman collections and automated smoke API checks.
• Led NLU performance testing for enterprise Conversational AI clients - refined intents and training data, and ensured NLU confidence exceeded 80% post-training by measuring before and after metrics.
• Performed manual chatbot and conversational-flow testing, logged defects in JIRA and authored test documentation in Confluence while coordinating with project managers and developers to deliver testing on schedule.

Jan 2020 – Apr 2020 · 3 mos

• Analyzed the service desk account process to design relevant test scenarios and ensure alignment with business workflows.
• Created and documented test cases for Conversational AI flows in Confluence, ensuring coverage of all service desk process requirements.
• Collaborated with developers to validate Conversational AI modules built in IBM Watson Assistant against functional and non-functional requirements.
• Executed training and testing of AI modules using historical chat logs, validating intent accuracy and improving NLU performance.
• Conducted regression and UAT before handing over modules to Integration and Deployment Engineers, ensuring smooth rollout and production readiness.

Feb 2019 – Jan 2020 · 11 mos

• DXC Bionix™ RPA Developer, Responsible for Developing, Deploying and Maintenance of RPA BOTs (DXC Bionix™ - Advanced Intelligent Automation Promises to Reinvent IT Services Delivery Globally and Accelerate Client Digital Transformations).
• Responsible for enhancing the Operations of service delivery, service management and swivel operations using RPA technology.
• Responsible to maintain and troubleshoot the developed BOTs.
• Completed Projects in RPA Development:
• Email to Ticket Automation
• o Read email from outlook.
• o Create ticket using ServiceNow and HPSM.
• o Responding to user throw email.
• IMPACT Report Automation
• o Downloading the dump from SQL, ServiceNow and BMC Remedy.
• o Cleaning the dump and preparing the raw data using RPA.
• o Uploading the raw data in SharePoint using MS Flow.
• o Preparing the report in Power BI and publishing to the stake holders.

Sep 2018 – Jan 2019 · 4 mos

• Coordinating with service management and incident management team to streamline the process.
• Coordinating with ServiceNow catalog development team from service desk operation, for future catalog development and working towards improvement of current catalog requirements and future requirements.
• Maintain the Service Level Agreement (SLA) on Incident and Service Request.
• Handling the process updates and ServiceNow updates and educating the team regarding the same.
• Updating the knowledge base as per the latest update.
• Maintaining the team SharePoint site and allocating the shift for agents based on the business requirement.

Feb 2017 – Aug 2018 · 1 yr 6 mos

• Implementing ITIL frame work-based process.
• Responsible for providing offshore chat and emil support to clients.