Jun 2020 – May 2021 · 11 mos · Hyderabad, Telangana, India

• Own, manage and build all technology assets for VR1 including the website and its auxiliary infrastructure such as payments, online support, analytics, etc
• Built a serverless SSR application that uses IP based geolocation to charge customers in their native currencies with Stripe for coaching subscriptions being purchased. Frontend is built from custom designs to use modern design trends yet be highly performant. Can be found here: https://vr1.ai/

Jul 2019 – Jun 2020 · 11 mos · India

• The go-to guy for all technology at The Knotty Tales.
• Built a JAMStack app using GatsbyJS and Firebase that is globally available. The app is a frontend listing website for discovering matrimonial vendor services as well as a vendor login app complete with profile creation, leads purchase as well as payment integration built in. Can be found at https://theknottytales.com/
• Built a VR app that could be used by venue vendors to display their properties in 3D walkthroughs complete with a demo mode that utilizes websockets for a demo viewers experience to be controlled by a demo controller. Can be found at http://crowne-plaza.theknottytales.in/

Mar 2018 – Jun 2019 · 1 yr 3 mos · Hyderabad, Telangana, India

• Focused on the growth and development of the Automate.io product. Primarily on adding to the product integration portfolio and improving the user experience by incorporating user feedback and comparative analysis into new features
• Key Responsibilities:
• Look at Google and Mixpanel Analytics to check page visits and drop-offs to gauge user interest on proposed integrations and features
• Look at FullStory recordings to check user interactions with the product to identify usability issues
• Daily interactions with the Support Lead for a briefing on the unresolved customer support queries of the day
• Incorporate the above three sources into the product roadmap for the engineering team to work on
• Daily stand-up meeting with the entire engineering team to get briefed on their progress on current and prioritize next action items
• Individual meetings with the engineering team members to discuss their roadblocks/concerns
• Manage a team of 12-15 developers and QA to help them achieve their stand-up goals
• L2 support for customer queries that were not resolved by support executives
• Look at error logs and general app health on Kibana and Errbit to turn deviations into action items for the engineering team to fix
• Hire developers and QA associates for the engineering team
• Key Initiatives:
• Grew the engineering team from a size of 6 members to 15+ members in a span of 1 year accounting for attrition
• Grew the product integration portfolio from around 60 integrations to 100+ integrations in a span of 1 year including sizable additions/updates to existing product integrations. The complete integrations portfolio can be found here - https://automate.io/integrations
• Implemented a internal checklist process that comprises of 60+ checklist items for developers, 30+ items for QA and around 10 items for the product manager to use as a final checklist for deployment
• Git branching process to standardize versioning for deployments and changelogs for production deployments

Apr 2017 – Jan 2018 · 9 mos · Mumbai Area, India

• Work as a Product Manager who is responsible for the development and success of the DronaHQ platform with key focus on feature development and effective market promotion.
• Key Responsibilities:
• Contribute towards product strategy and vision
• Research competitors and similar products by briefing with and soliciting feedback and opinions from Gartner and Forrester analysts
• Plan new features and changes to the product
• Create timelines and roadmaps for developing the product
• Work closely with engineering teams to deliver with quick time-to-market and optimal resources
• Make sure the quality standards are met
• Create and oversee development and project management processes
• Meet regularly with all stakeholders, including product developers, marketing, customer service and company heads
• Assess product market data by calling on customers with field salespeople and evaluating sales call results
• Demonstrate new ideas and features to stakeholders
• Learn about users and the product's market
• Collect, analyze and respond to user feedback
• Attend conferences and events related to enterprise mobility
• Key Assignments/ Initiatives:
• Briefed with Gartner analysts to provide them with a comprehensive understanding of the DronaHQ platform to ultimately get featured in the “Rapid Mobile App Development” section of the “Hype Cycle for ICT in India, 2017” report
• https://www.gartner.com/doc/3769134/hype-cycle-ict-india-
• Initiated the practice of recording and deploying automated UI tests for common happy path scenarios to ensure basic sanity checks for build deployment using Espresso on Android
• Came up with a product offering “Email Sync” that requires minimal effort in terms of product development and deployment, yet has a compelling value proposition for end users and complements the entire suite of product offerings by DronaHQ

Apr 2016 – Aug 2016 · 4 mos · Bengaluru, Karnataka, India

• Project Title: Using Big Data Optimization to maximize profit for multiple prospective customers across multiple campaign offers
• Project Brief:
• While running a marketing campaign, campaign managers will have a sizable list of customers that they could make campaign offers to. However, they are constrained when it comes to the number of offers that they have available. So, it is prudent that they maximize the returns on their potential offerings. To this end, they need to ensure that the best offers are made available to the most profitable customers who have the highest likelihood to respond to the offer. This could be done by using an appropriate Big Data platform to use optimization techniques for solving large data sets (greater than 3 million decision variables).
• Objectives:
• Maximize profits for marketing campaign without any additional expenditure.
• Deliverables/ Recommendations:
• R code/application with complete process flow for the large data set optimization
• Parallelize the optimization algorithm to utilize multiple cores on a scaled out/cloud platform to ultimately reduce execution time

Dec 2013 – May 2015 · 1 yr 5 mos · Technopolis, Kolkata

• Worked as a .NET Developer whose primary responsibility was to develop and support custom desktop and web applications on Windows Communication Foundation (WCF) 4.0, ASP.NET 4.0 and Windows Forms utilizing SQL Server 2008R2 as the backend database.
• Key Responsibilities:
• Application Development
• Application Support
• Requirement Elicitation
• Key Assignments/ Initiatives:
• Developed an internal ASP.NET portal for a subsidiary company of the client, who are among the top 5 mortgage originators and servicers in the USA. The portal automated IT support ticketing and identity management
• Developed a Microsoft Excel application that automated data consolidation after applying business rules for the BPS team servicing the client. This led to sizeable amount of savings in revenue and effort