Jul 2023 – Present · 2 yrs 8 mos

• Scaled the engineering team from 7 to 13 members by interviewing 40+ candidates and maintaining <10% attrition over 2.5+ years, ensuring team stability and growth.
• Fostered a culture of ownership and collaboration, resulting in 5 promotions, including 1 to Lead Engineer.
• Led the development of Helpshift’s first AI Agent client solution in partnership with Product and
• Business teams, achieving adoption by 10+ customers and ensuring smooth onboarding and stable system performance.
• Implemented weekly SLO reviews and proactive prioritization, maintaining 99.9% uptime while delivering 80% of planned features on time, ensuring consistent business value.
• Recruited and onboarded cross-team engineers, improving the hiring process through collaboration with Engineering Managers, Recruitment, and HR teams.

Jan 2021 – Jun 2023 · 2 yrs 5 mos

• Led the migration of Helpshift’s Sandbox environment from VMs to Docker/Podman, reducing setup issues by 90% and sandbox setup time from 1 day to 1 hour, enabling self-onboarding and faster sandbox creation, which improved developer efficiency.
• Designed and implemented core systems to expand Helpshift’s support to third-party channels including Facebook, SMS, and Discord, increasing customer reach and handling 10K+ monthly issues across 20+ customers.
• Established and led an SLO-based Monitoring & Alerting system at Helpshift, onboarding all microservices to ensure 99.9% uptime for availability and latency, enabling faster incident detection and proactive resolution.
• Researched and integrated a compliant email solution in China via Sendcloud, ensuring 100% adherence to China’s data localization laws and enabling a secure, regulation-compliant communication infrastructure.

Jul 2016 – Jan 2021 · 4 yrs 6 mos

• Delivered a re-architected Helpshift SDK for user profiles and conversational messaging, deployed in 1B+ client installations, by redesigning core modules for scalability, maintainability, and performance, reducing customer-reported bugs by 80%.
• Reduced SDK automation time by 50% and improved test efficiency by 70% by developing a custom cross-platform automation platform that optimized bot-driven test execution and minimized manual intervention.
• Improved cross-platform SDK integration reliability and coverage by developing and maintaining native Android SDK plugins, ensuring seamless compatibility across Unity, Cocos2dx, Cocos3dx, and Xamarin.
• Enhanced team productivity and onboarding efficiency by mentoring and onboarding three new mobile engineers, creating structured guides and 30-60-90 day onboarding plans that enabled faster ramp-up and early code contributions.