Ajay Upadhyay

Co-Founder

Delhi, India24 yrs 10 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Co-Founder of a pioneering digital banking platform.
Over a decade of leadership in the fintech sector.
Expert in operations management and process optimization.

Stackforce AI infers this person is a Fintech leader with extensive experience in operations and customer experience.

Contact

Skills

Core Skills

Operations ManagementLeadershipCustomer ServiceProduct DevelopmentStrategic PlanningFranchise Management

Other Skills

AnalysisAnalytical SkillsBankingBrand EstablishmentBusiness AnalysisBusiness DevelopmentBusiness LogicBusiness OperationsBusiness PlanningBusiness StrategyCRMChannel DevelopmentCompetitive AnalysisCustomer ExperienceCustomer Satisfaction

About

At the helm of Instantpay, our team has pioneered a full-stack digital banking platform for businesses, emphasizing the provision of unparalleled solutions. With a strategic focus on operations management and process optimization, my role as Co-Founder and COO harnesses over a decade of leadership experience in the fintech sector. We are committed to delivering seamless business strategy execution and exceptional customer experiences. Prior to Instantpay, my tenure as VP of Operations at IPay Tech (I) PVT LTD saw the successful implementation of system automation and brand establishment, coupled with the continual addition of innovative products. These efforts contributed to the elevation of customer service excellence, a testament to our organization's dedication to innovation and strategic process enhancement.

Experience

Instantpay

Co-Founder & COO

Nov 2016 – Present · 9 yrs 4 mos · New Delhi Area, India

A full-stack digital bank for businesses, pledging that if there are any solutions available that we don't have, we will still provide the same or a better version.
We hope to assist and support as a team.

Operations ManagementProcess OptimizationLeadershipCustomer Experience

Ipay tech (i) pvt ltd

VP - Operations

Feb 2013 – Oct 2016 · 3 yrs 8 mos · Hyderabad, India

Responsible for creating and managing over all process for operations, implementing the synergies of system automation, brand establishment, continually addition of innovative products, implementation of new ideas to improve overall customer excellent experience and so on…..

System AutomationBrand EstablishmentCustomer Service ExcellenceOperations ManagementCustomer Service

Travel e-point

2 roles

Chief Operating Officer

Promoted

Dec 2009 – Feb 2013 · 3 yrs 2 mos

New Product and Strategy Development, Brand Awareness Development.
Strategic Consulting, including business plan & sales strategy development.

Product DevelopmentStrategic ConsultingSales StrategyStrategic Planning

Regional Manager - NR

Dec 2009 – Jun 2010 · 6 mos

Product & Channel Development

Product DevelopmentChannel Development

Suvidha starnet pvt. ltd

Regional Manager - Delhi NCR

Aug 2004 – Nov 2009 · 5 yrs 3 mos

Suvidha was established in 2002 and is ISO 9001 certified. Suvidha provides Micropayments Services for Retail Sector, Value Added Services for the Telecom sector as well as Cash & Transaction Management Services for the Banking sector.
Franchisee Development & Relationship Manager
Key Deliverables:
Appoint Franchisees as per the requirement of client of Corporate Banking related services (CBRS) Business.
Maintain Service Level & TAT of clients
Timely Billing & payment follow-up with clients

Franchisee DevelopmentRelationship ManagementFranchise Management

Easy bill ltd

2 roles

Franchisee Development Manager

Promoted

May 2003 – Aug 2004 · 1 yr 3 mos

Easy Bill is a company of HERO group and India's first chain of one stop payment collection centers.
Franchisee Development & Relationship Officer
Key Deliverables : Appointment, Training & Managing a team of Franchisee
Relationship Executives (FRE)
Noteworthy Contributions : Appointed a Core Team of 9 performing boys & created and
Managed 700 franchisees in entire Delhi

Franchisee DevelopmentTeam ManagementFranchise Management

Franchisee development & Relationship Officer

Feb 2002 – May 2003 · 1 yr 3 mos

Easy Bill is a company of HIRO group and India's first chain of one stop payment collection centers.
Franchisee Relationship Executives (FRE)
Key Deliverables : Retail franchisee Development
Noteworthy Contributions : Appointed 73 Franchisees in North & East - Delhi & retained

Retail Franchise Development

Eureka forbes ltd

Sales Executive

Apr 2001 – Feb 2002 · 10 mos

PROFESSIONAL ENHANCEMENT INITIATIVES
Micro finance India Conference - for Suvidha Starnet, 2 days in Oct'07
Trainings Attended
"Simple Ways to Make Your Customers Happy" conducted by Think Inc.
Ensuring Customer Delight, conducted by All India Management Association , Delhi.
"Need Analysis & Customer Service Training" by All India Management Association , Delhi

Sales