Dr. Carmen Martinez — Data Scientist

👋 Hi, I’m Carmen, a data scientist and linguist building conversational AI from interaction to implementation. I design and ship GenAI assistants for support and CX across chat and voice: from analyzing real customer conversations to building flows, prompt systems, evaluation rubrics, and production guardrails (tool-use checks, fallbacks, routing, and human handoff). What I work on: - Taxonomies, intent/contact-reason modeling, and scalable content ops - Hybrid AI systems: classifier + rules + LLM/agent orchestration - Applied NLP / ML: intent classification, topic/contact-reason models, labeling strategy, error analysis - MLOps & cloud delivery: reproducible pipelines, model versioning, deployment/monitoring, data quality checks - Prompt systems (instructions, grounding, tool-use, tone) - Conversational UX + agent behavior design (chat/voice) - Multilingual and cross-cultural deployment I write on Substack about shipping reliable GenAI support agents: prompt systems, tool use, evaluation, and production lessons: https://substack.com/@drcarmenmartinez I’m also the author of The Future of Talk, a practical guide to designing intuitive, user-centric LLM chatbots through the lens of Conversation Analysis.

Stackforce AI infers this person is a Conversational AI Specialist with expertise in Data Science and Natural Language Processing.

Location: Berlin, Berlin, Germany

Experience: 22 yrs