elicita fernando

Operations Associate

Mumbai, Maharashtra, India12 yrs 10 mos experience
Highly Stable

Key Highlights

  • Experienced in customer service management and program coordination.
  • Strong organizational skills demonstrated in various roles.
  • Proven ability to handle customer support and ticketing processes.
Stackforce AI infers this person is a customer service and operations management professional with experience in educational and airline sectors.

Contact

LinkedIn

Skills

Core Skills

Customer Service Management

Other Skills

Client RelationsCommunicationCustomer ServiceCustomer SupportEvent ManagementIELTSLeadershipManagementMarketingOrganization SkillsPeople ManagementProblem SolvingProcess ImprovementProgram CoordinationProject Management

Experience

K.v.s matriculation higher secondary school

Associate Manager-Operations

Dec 2018 – Feb 2024 · 5 yrs 2 mos · Chennai, Tamil Nadu, India

S p jain school of global management

Program Coordinator

Jun 2016 – Aug 2022 · 6 yrs 2 mos · India

Customer Service ManagementOrganization Skills

Singapore airlines

customer service

Sep 2007 – Nov 2012 · 5 yrs 2 mos · Mumbai, Maharashtra, India · On-site

  • reservattios ad ticketing
Customer Service ManagementCustomer Support

Education

William Carey University, Shillong

B.Com — Commerce & Accounts

Jun 2009 – Oct 2012

William Carey University, Shillong

Bachelor of Commerce - BCom

Jan 2006 – Jan 2009

holy cross anglo indian higher secondary school

Bachelor of Commerce (BCom) — iata

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